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Service assurance
Consumer behaviour
14
Konsumentenverhalten
14
Beziehungsmarketing
11
Customer satisfaction
11
Nigeria
11
Relationship marketing
11
Kundenzufriedenheit
10
Dienstleistungsqualität
8
Service quality
8
Customer commitment
4
Internet marketing
4
Online-Marketing
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Relationship quality
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Social Web
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Social web
4
Telecommunications
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Telecommunications industry
4
Telekommunikation
4
Telekommunikationssektor
4
Viral marketing
4
Virales Marketing
4
Customer orientation
3
Dienstleistungssektor
3
Expertise
3
Information sharing
3
Online retailing
3
Online-Handel
3
Service industry
3
Service reliability
3
Attitudinal loyalty
2
Bank
2
Confidence
2
Customer behaviour
2
Customer loyalty
2
Innovation adoption
2
Innovationsakzeptanz
2
Personal banking
2
Privatkundengeschäft
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Selfservice technologies (SSTs)
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Izogo, Ernest Emeka
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Journal of retailing and consumer services
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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2
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
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