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~subject:"Service failure"
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Service failure
Beziehungsmarketing
14
Customer satisfaction
14
Kundenzufriedenheit
14
Relationship marketing
14
Consumer behaviour
13
Dienstleistungsqualität
13
Service quality
13
Konsumentenverhalten
12
Beschwerdemanagement
10
Complaint management
10
Customer service
9
Kundenservice
9
Advertising effects
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Language
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Werbewirkung
8
Communication
5
Emotion
5
Kommunikation
5
Sprache
5
Customer integration
4
Kundenintegration
4
Multilingualism
4
Product placement
4
Service recovery
4
Brand management
3
Markenführung
3
Mehrsprachigkeit
3
Meta-Analyse
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Meta-analysis
3
Product Placement
3
Value creation
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Viral marketing
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Virales Marketing
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Advertising
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Advertising planning
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Belgium
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Betriebliche Wertschöpfung
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English
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Van Vaerenbergh, Yves
3
Hazée, Simon
2
Armirotto, Vincent
1
Costers, Annelies
1
Larivière, Bart
1
Vermeir, Iris
1
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Journal of business research : JBR
1
Managing service quality : MSQ ; an international journal
1
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
3
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Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
2
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
3
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
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