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~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Service industry
USA
Großbritannien
30,790
United Kingdom
30,667
Bibliometrics
13,047
Bibliometrie
12,970
Customer satisfaction
10,426
Kundenzufriedenheit
10,415
Service quality
6,136
Dienstleistungsqualität
6,133
Consumer behaviour
5,993
Konsumentenverhalten
5,993
Dienstleistungssektor
5,661
United States
5,153
Relationship marketing
4,925
Beziehungsmarketing
4,924
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3,817
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3,805
Theory
3,020
Theorie
3,007
Frankreich
2,193
France
2,187
Innovation
2,144
EU countries
1,920
Estimation
1,920
Schätzung
1,920
EU-Staaten
1,919
Customer service
1,750
Kundenservice
1,734
Welt
1,566
World
1,564
Japan
1,454
Job satisfaction
1,353
Arbeitszufriedenheit
1,352
Firm performance
1,351
Unternehmenserfolg
1,348
Comparison
1,293
Vergleich
1,291
Qualitätsmanagement
1,210
Quality management
1,208
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471
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9,897
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338
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861
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684
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567
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497
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349
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242
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209
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126
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96
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96
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Gallouj, Fai͏̈z
20
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Broadberry, Stephen N.
15
Kanas, Angelos
14
Witell, Lars
14
Gil-Alaña, Luis A.
13
Peel, David
13
Djellal, Faridah
12
Edvardsson, Bo
12
Gustafsson, Anders
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Gebauer, Heiko
11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
Sarno, Lucio
11
Ark, Bart van
10
Bekaert, Geert
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
O'Cass, Aron
10
Savona, Maria
10
Walsh, Gianfranco
10
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Han, Heesup
9
Rahman, Zillur
9
Stare, Metka
9
Williams, Colin C.
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Altinay, Levent
8
Blundell, Richard W.
8
Burkhauser, Richard V.
8
Caporale, Guglielmo Maria
8
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Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Argentinien / Secretaría de Planificación
1
Aserbaidschan / Statistika Komitäsi
1
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Published in...
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The service industries journal
273
Journal of business research : JBR
111
The journal of services marketing
101
Applied economics
84
Industrial marketing management : the international journal for industrial and high-tech firms
66
Journal of international money and finance
66
International journal of production economics
64
International journal of hospitality management
63
Journal of service research : JSR
63
Service business
61
Journal of retailing and consumer services
60
Journal of service management
60
Economics letters
48
Research policy : policy, management and economic studies of science, technology and innovation
48
The American economic review
47
Services marketing quarterly
44
International journal of services technology and management
43
Structural change and economic dynamics : SC+ED
42
The international journal of human resource management
41
Regional studies
40
Applied financial economics
39
The review of economics and statistics
38
Technological forecasting & social change : an international journal
37
International journal of services and operations management
36
Economics of innovation and new technology
35
European journal of operational research : EJOR
35
The economic journal : the journal of the Royal Economic Society
35
Economic modelling
34
The journal of economic history
34
The journal of business & industrial marketing
33
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
Managing service quality : MSQ ; an international journal
31
Applied economics letters
30
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
The journal of finance : the journal of the American Finance Association
30
Journal of money, credit and banking : JMCB
29
Technovation : the international journal of technological innovation, entrepreneurship and technology management
29
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
29
Journal of service research
27
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Source
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ECONIS (ZBW)
10,416
USB Cologne (EcoSocSci)
1
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71
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71
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
72
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
73
Uncovering customer service experiences with Twitter : the case of airline industry
Misopoulos, Fotis
;
Mitic, Miljana
;
Kapoulas, Alexandros
; …
- In:
Management decision : MD
52
(
2014
)
4
,
pp. 705-723
Persistent link: https://www.econbiz.de/10010386768
Saved in:
74
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
75
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
76
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
77
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
78
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
79
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
80
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
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