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~subject:"Service industry"
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Service industry
Dienstleistung
19
Marketing
14
Beziehungsmarketing
12
Relationship marketing
11
Dienstleistungsmarketing
8
Dienstleistungsqualität
8
Service quality
8
Services marketing
7
Consumer behaviour
5
Konsumentenverhalten
5
Services
5
Customer satisfaction
4
Dienstleistungssektor
4
Kundenzufriedenheit
4
Customer service
3
Innovation
3
Kundenservice
3
Aufsatzsammlung
2
Customer retention
2
Gesundheitsversorgung
2
Health care
2
Innovation adoption
2
Innovationsakzeptanz
2
Kundenbindung
2
Technischer Fortschritt
2
Technological change
2
Australia
1
Australien
1
B-to-B-Marketing
1
Brand
1
Brand image
1
Brand management
1
Business process management
1
Business start-up
1
Business-to-business marketing
1
Business-to-business relationships
1
Customer defection
1
Customer relationship management
1
Customer services
1
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English
4
Author
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Bitner, Mary Jo
4
Brown, Stephen Walter
2
Bateson, John E. G.
1
Berry, Leonard L.
1
Bowen, David E.
1
Brown, Stephen W.
1
Chase, Richard B.
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Grönroos, Christian
1
Meuter, Matthew L.
1
Parasuraman, A.
1
Schneider, Benjamin
1
Wangenheim, Florian von
1
Wünderlich, Nancy V.
1
Zeithaml, Valarie A.
1
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Journal of service management
1
Journal of service research : JSR
1
Operations management : a strategic approach
1
Services science : fundamentals, challenges and future developments
1
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ECONIS (ZBW)
4
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1
The evolution and discovery of service science in business schools
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Services science : fundamentals, challenges and future …
,
(pp. 91-101)
.
2007
Persistent link: https://www.econbiz.de/10003605022
Saved in:
2
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
3
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
4
Technology infusion in service encounters
Bitner, Mary Jo
;
Brown, Stephen W.
;
Meuter, Matthew L.
- In:
Operations management : a strategic approach
,
(pp. 178-192)
.
2005
Persistent link: https://www.econbiz.de/10003120166
Saved in:
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