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Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
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Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 45 (2018), pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
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Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Lim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-Jae - In: Service business 13 (2019) 1, pp. 51-74
Persistent link: https://www.econbiz.de/10011965824