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Service industry
Consumer behaviour
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Singh, Jagdip
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Marinova, Detelina
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Bridge, R. Gary
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AMS review : official publication of the Academy of Marketing Science
1
Journal of marketing
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ECONIS (ZBW)
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1
Performance productivity and quality of frontline employees in service organizations
Singh, Jagdip
-
1999
Persistent link: https://www.econbiz.de/10001468213
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2
Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Marinova, Detelina
;
Ye, Jun
;
Singh, Jagdip
- In:
Journal of marketing
72
(
2008
)
2
,
pp. 28-45
Persistent link: https://www.econbiz.de/10003684122
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3
Consumer decision to upgrade or downgrade a service membership
Marinova, Detelina
;
Singh, Jagdip
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
6
,
pp. 596-618
Persistent link: https://www.econbiz.de/10010466660
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4
Frontline knowledge networks in open collaboration models for service innovations
Ozkok, Ozlem
;
Bell, Simon J.
;
Singh, Jagdip
;
Lim, Kwanghui
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
3
,
pp. 268-288
Persistent link: https://www.econbiz.de/10012162453
Saved in:
5
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
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