Performance productivity and quality of frontline employees in service organizations
Jagdip Singh
| Year of publication: |
1999
|
|---|---|
| Authors: | Singh, Jagdip |
| Publisher: |
Cambridge, MA |
| Subject: | Dienstleistungsqualität | Service quality | Produktivität | Productivity | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople | Produktqualität | Product quality |
| Extent: | 45 S graph. Darst |
|---|---|
| Series: | Report / Marketing Science Institute. - Cambridge, Mass. : MSI, ZDB-ID 1178648-6. - Vol. 99,127 |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001468213