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Journal of service management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Psychometric sifting to effeciently select the right service employees
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 418-433
Persistent link: https://www.econbiz.de/10010422332
Saved in:
2
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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