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~subject:"Service industry"
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Warranty and maintenance
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Service industry
Customer service
3,469
Instandhaltung
3,154
Kundenservice
3,076
Maintenance policy
2,726
Theorie
1,374
Theory
1,364
Service quality
1,236
Relationship marketing
1,207
Beziehungsmarketing
1,199
Dienstleistungsqualität
1,180
Customer satisfaction
1,074
Kundenzufriedenheit
1,022
Consumer behaviour
907
Konsumentenverhalten
895
Deutschland
610
Garantie
587
Warranty
520
Germany
516
Scheduling problem
438
Scheduling-Verfahren
438
USA
422
Qualitätsmanagement
412
Quality management
390
United States
387
Beschwerdemanagement
372
Complaint management
370
Dienstleistungssektor
302
Kundendienst
271
Dienstleistung
214
Supply chain
212
Mathematical programming
207
Lieferkette
206
Mathematische Optimierung
206
Emotion
198
Maintenance
191
Retail trade
190
Einzelhandel
187
Product quality
175
Lagerhaltungsmodell
173
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9
Collection of articles of several authors
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English
264
German
29
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Wirtz, Jochen
5
Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Barnes, Donald C.
3
Bowen, David E.
3
Brady, Michael K.
3
Georgiev, Marin
3
McColl-Kennedy, Janet R.
3
Paluch, Stefanie
3
Terziev, Venelin
3
Asante, Daniel
2
Asante, Eric Adom
2
Banabakova, V.
2
Berthon, Pierre R.
2
Borenstein, Severin
2
Brengman, Malaika
2
Chase, Richard B.
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Dasu, Sriram
2
Edvardsson, Bo
2
Eilert, Meike
2
Enquist, Bo
2
Fließ, Sabine
2
Frei, Frances X.
2
Gauquier, Laurens de
2
Hill, Sally Rao
2
Kunz, Werner H.
2
Kwamega, Michael
2
MacKie-Mason, Jeffrey K.
2
Mathies, Christine
2
Medler-Liraz, Hana
2
Mehdorn, Hartmut
2
Meuter, Matthew L.
2
Mudambi, Susan M.
2
Netz, Janet S.
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
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Fördergesellschaft Marketing an der Universität Augsburg
1
Office of Fair Trading
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
United States / National Recovery Administration
1
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The journal of services marketing
21
Journal of business research : JBR
12
Journal of retailing and consumer services
12
International journal of hospitality management
9
Journal of service management
9
Journal of service research
9
The service industries journal
8
International journal of production research
6
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
Business process management journal
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Tourism management : research, policies, practice
3
Australasian marketing journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
European journal of operational research : EJOR
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Operations management : a strategic approach
2
Operations research
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Technological forecasting and social change : an international journal
2
The journal of applied business research
2
A Research Agenda for Service Marketing
1
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Ausländische Direktinvestitionen : neuere Entwicklungen, Entscheidungsinstrumente und führungsrelevante Folgen
1
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ECONIS (ZBW)
292
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292
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1
Optimal maintenance service outsourcing strategy considering extended
warranty
service
Cao, Kaiying
;
Su, Yunyi
;
Han, Guoxin
;
Wang, Jia
- In:
Managerial and decision economics : MDE ; the …
44
(
2023
)
2
,
pp. 1344-1358
Persistent link: https://www.econbiz.de/10014297104
Saved in:
2
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
Saved in:
3
Mit Dienstleistungsgarantien zur Service Excellence
Fließ, Sabine
;
Hogreve, Jens
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 235-254)
.
2007
Persistent link: https://www.econbiz.de/10003595918
Saved in:
4
When does a service guarantee work? : the roles of the popularity of service guarantees and firm reputation
Jin, Liyin
;
Huang, Yunhui
;
He, Yanqun
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 272-285
Persistent link: https://www.econbiz.de/10011556082
Saved in:
5
Strategies for
warranty
service in a dual-channel supply chain with value-added service comptition
Dan, Bin
;
Zhang, Shuguang
;
Zhou, Maosen
- In:
International journal of production research
56
(
2018
)
17
,
pp. 5677-5699
Persistent link: https://www.econbiz.de/10011946069
Saved in:
6
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
7
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
8
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
9
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
10
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
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