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The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis
Lam, Siew-yong; Lee, Voon-Hsien; Ooi, Keng-boon; Lin, … - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1277-1297
Persistent link: https://www.econbiz.de/10009411436
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Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon; Lin, Binshan; Tan, Boon-in; Chong, … - In: The journal of services marketing 25 (2011) 6, pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
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Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
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TQM practices and knowledge management : a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors
Ooi, Keng-Boon - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1131-1145
Persistent link: https://www.econbiz.de/10011525723
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Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms : an SEM approach
Ooi, Keng-boon; Arumugam, Veeri; Lee, Voon-Hsien; Wooi, … - In: International journal of services, economics and management 4 (2012) 3, pp. 186-208
Persistent link: https://www.econbiz.de/10009675237
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A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong; Lee, Voon-Hsien; Ooi, Keng-boon; … - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 281-309
Persistent link: https://www.econbiz.de/10009562206