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Toward a service-innovation ecosystem of enterprises in China

Wang, Lei; Zeng, Jianqiu; Strohmaier, David; Salam, Shafaq - In: Human systems management : HSM 38 (2019) 3, pp. 279-295

Persistent link: https://www.econbiz.de/10012059424

Service recycling and ecosystems : an intriguing similarity

Mastrogiacomo, Luca; Barravecchia, Federico; … - In: International journal of quality and service sciences 8 (2016) 4, pp. 555-562

Persistent link: https://www.econbiz.de/10011641353

Service innovation : suggesting a typology of service innovation

Skaalsvik, Hugo; Johannessen, Jon-Arild - In: Problems and perspectives in management : PPM ; … 12 (2014) 3, pp. 38-45

Persistent link: https://www.econbiz.de/10010502866

The trajectory touchpoint technique : a deep dive methodology for service innovation

Sudbury-Riley, Lynn; Hunter-Jones, Philippa; Al-Abdin, Ahmed - In: Journal of service research 23 (2020) 2, pp. 229-251

Persistent link: https://www.econbiz.de/10012216648

Peculiarities of services - a critical reflection

Welker, Carl B. - 2020

It has often been claimed that services are so much special and featured by challenging characteristics such as … "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial … theory. More important, the author points at the real issues worth being discussed: Products (services) that are highly …

Persistent link: https://www.econbiz.de/10012231144