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Service industry
Service quality
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Dienstleistungsqualität
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Beziehungsmarketing
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Dienstleistungssektor
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Lieferkette
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Nonprofit organization
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Qualitätsmanagement
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Consumer behaviour
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Dienstleistungsmanagement
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Lieferantenmanagement
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Projektmanagement
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Service management
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Service supply chain
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Service system
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Amorim, Marlene
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Bhattacharya, Arijit
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Garza-Reyes, Jose Arturo
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Kumar, Vikas
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Melão, Nuno
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Rabinovich, Elliot
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Reis, João
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Decision sciences : DS
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International journal of production economics
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Supply chain management : an international journal
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ECONIS (ZBW)
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Managing reverse exchanges in service supply chains
Kumar, Vikas
;
Amorim, Marlene
;
Bhattacharya, Arijit
; …
- In:
Supply chain management : an international journal
21
(
2016
)
2
,
pp. 157-165
Persistent link: https://www.econbiz.de/10011544756
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2
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
3
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
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