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~subject:"Service industry"
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Service industry
Innovation
48
Bundling strategy
45
Leistungsbündel
45
Manufacturing industries
42
Dienstleistungssektor
38
Services
37
Beziehungsmarketing
35
Dienstleistung
35
Relationship marketing
35
Dienstleistungsqualität
34
Service quality
34
Consumer behaviour
33
Customer satisfaction
32
Konsumentenverhalten
31
Industrie
28
Service innovation
27
Theorie
27
Theory
27
Business model
23
Innovation management
23
Innovationsmanagement
23
Geschäftsmodell
22
Sweden
22
Kundenzufriedenheit
21
Business services
20
Conjoint analysis
20
Conjoint-Analyse
20
Unternehmensdienstleistung
20
Quality management
19
Schweden
19
Dienstleistungsinnovation
17
Market research
17
Value creation
17
Marktforschung
16
Betriebliche Wertschöpfung
15
Customer integration
15
Kundenintegration
15
Qualitätsmanagement
15
Switzerland
15
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Undetermined
20
Free
2
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Article
32
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6
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Article in journal
30
Aufsatz in Zeitschrift
30
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4
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4
Collection of articles of several authors
3
Sammelwerk
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English
37
German
1
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Witell, Lars
18
Gustafsson, Anders
15
Gebauer, Heiko
13
Kowalkowski, Christian
8
Edvardsson, Bo
6
Kristensson, Per
6
McColl-Kennedy, Janet R.
4
Oliva, Rogelio
4
Kindström, Daniel
3
Saul, Caroline Jennings
3
Field, Joy M.
2
Fombelle, Paul
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Jaakkola, Elina
2
Lemon, Katherine N.
2
Ostrom, Amy L.
2
Perks, Helen
2
Raddats, Chris
2
Sirianni, Nancy J.
2
Snyder, Hannah
2
Sousa, Rui
2
Subramony, Mahesh
2
Aksoy, Lerzan
1
Benedettini, Ornella
1
Bolton, Ruth N.
1
Bone, Sterling
1
Brady, Michael K.
1
Brann, Jeremy M.
1
Bravo Sánchez, Carlos
1
Burton, Jamie
1
Choi, Sunmee
1
Elg, Mattias
1
Enquist, Bo
1
Fleisch, Elgar
1
Fombelle, Paul W.
1
Forkmann, Sebastian
1
Fundin, Anders
1
Gregoire, Yany
1
Gremyr, Ida
1
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University of Michigan / Business School
1
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Journal of business research : JBR
7
Journal of service management
7
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of service research
2
The journal of business & industrial marketing
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Business strategy series
1
International journal of production economics
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Universia business review : UBR
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
38
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1
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
2
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
3
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
6
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
7
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
8
Organizational capabilities for pay-per-use services in product-oriented companies
Gebauer, Heiko
;
Saul, Caroline Jennings
;
Haldimann, Mirella
- In:
International journal of production economics
192
(
2017
),
pp. 157-168
Persistent link: https://www.econbiz.de/10011782337
Saved in:
9
Changing quality initiative : does the quality profile really change?
Johansson, Elisabeth
;
Witell, Lars
;
Elg, Mattias
- In:
Total quality management & business excellence : an …
24
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009723455
Saved in:
10
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
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