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Guldberg, Karen Rathie; Mackness, Jenny; Makriyannis, Elpida - In: Knowledge and process management : the journal of … 20 (2013) 3, pp. 113-122

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Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 5, pp. 1807-1821

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Utkarsh; Maurya, Harshit; Medhavi, Sanjay - In: Services marketing quarterly 37 (2016) 2, pp. 109-124

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Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286

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Ha Nam Khanh Giao - In: Journal of Asian finance, economics and business : JAFEB 6 (2019) 1, pp. 141-148

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Ngobese, Ndabazinhle; Mason, Roger B.; Maharaj, Mandusha - In: Risk governance & control : financial markets & institutions 7 (2017) 3, pp. 44-54

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Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121

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Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732

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Yang, Ching-chow; Cheng, Lai-yu; Lin, Chiuhsiang Joe - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 825-839

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