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Service innovation analytics : towards an approach for validating frameworks for service innovation capabilities via text mining
Feldmann, Niels; Kohler, Marc; Kimbrough, Steven O.; … - In: Exploring services science : 4th international …, (pp. 73-85). 2013
Persistent link: https://www.econbiz.de/10009728309
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Using information-seeking argument mining to improve service
Skiera, Bernd; Yan, Shunyao; Daxenberger, Johannes; … - In: Journal of service research 25 (2022) 4, pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
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Integrating customer clustering and QFD to improve and develop services : a case study
Lalvand, Neda; Owlia, Mohammad Saleh - In: International journal of business innovation and … 35 (2024) 2, pp. 219-237
Persistent link: https://www.econbiz.de/10015076199
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Logistics services sector and economic recession in Greece : challenges and opportunities
Folinas, Dimitris; Tsolakis, Naoum; Aidonis, Dimitrios - In: Logistics 2 (2018) 3, pp. 1-16
The recent economic recession in Greece has had a detrimental impact on all national business activities, with the logistics industry being one of the most affected sectors primarily due to the significant decrease in market demand for goods and services. In this regard, the aim of this research...
Persistent link: https://www.econbiz.de/10012122797
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A data mining framework for product and service migration analysis
Au, Siu-tong; Duan, Rong; Jiang, Wei - 2012
Persistent link: https://www.econbiz.de/10009501726
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Real-time analysis on finding significance of data mining on CRM of service sector organisations : an Indian perspective
Bhatnagar, Vishal; Ranjan, Jayanthi; Singh, Raghuvir - In: International journal of electronic customer … 5 (2011) 2, pp. 171-201
Persistent link: https://www.econbiz.de/10009297339
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Qualitative analysis of big data in the service sectors
Huang, Chun Che; Liang, Wen Yau; Wen, Dan-Wei; Ting, Ping-Ho - In: The service industries journal 42 (2022) 3/4, pp. 206-224
Persistent link: https://www.econbiz.de/10013167419
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Identifying new innovative services using M&A data : an integrated approach of data-driven morphological analysis
Ha, Sohee; Geum, Youngjung - In: Technological forecasting & social change : an … 174 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209482
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Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.; Shenoy, Manjula K.; Diwakaruni, Syam S. - In: International journal of electronic customer … 12 (2019) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
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Big data and service operations
Cohen, Maxime C. - In: Production and operations management : the flagship … 27 (2018) 9, pp. 1709-1723
Persistent link: https://www.econbiz.de/10011970009