Narrow search
Showing 1 - 10 of 1,754
Cover Image
A new method for performance evaluation of decision-making units with application to service industry
Zhou, Shenghai; Zhan, Yang - In: Journal of management analytics 8 (2021) 1, pp. 84-100
Persistent link: https://www.econbiz.de/10012440090
Cover Image
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko; Klein, Jan F.; Luo, Xueming; Tikkanen, … - In: Journal of service research : JSR 21 (2018) 2, pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Cover Image
An evaluation of knowledge intensive business services industry efficiency : the Italian case
Campisi, Domenico; Mancuso, Paolo; Mastrodonato, … - In: International journal of business performance … 22 (2021) 2/3, pp. 327-337
Persistent link: https://www.econbiz.de/10012596766
Cover Image
How do we measure the intangible? : overcoming the measurement challenge in services
Banerji, Diptiman; Ramasundaram, Aishwarya; Sreejesh, S.; … - In: International journal of consumer studies 47 (2023) 5, pp. 1911-1926
Persistent link: https://www.econbiz.de/10014335651
Cover Image
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani; Pekkola, Sanna; Saunila, Minna; Rantala, Tero - In: International journal of business performance management 16 (2015) 2/3, pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Cover Image
Service Productivity Management : Improving Service Performance using Data Envelopment Analysis (DEA)
Sherman, H. David (contributor); Zhu, Joe (contributor) - 2006
units, isolates specific changes for elevating performance to the best practice services level providing high quality … performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the …
Persistent link: https://www.econbiz.de/10013520441
Cover Image
Service sector performance by a non-parametric approach : a critical review
Preeti; Roy, Supriyo - In: International journal of process management and … 11 (2021) 4, pp. 455-477
Persistent link: https://www.econbiz.de/10012595906
Cover Image
Quality-driven profitability analysis in service operations
Park, Jaehun; Lee, Byung Kwon; Lim, Sungmook - In: Journal of the Operational Research Society 72 (2021) 7, pp. 1578-1590
Persistent link: https://www.econbiz.de/10012609211
Cover Image
A taxonomy of service innovations based on the innovative activity efficiency of service firms : a DEA approach
Suh, Yongyoon; Kim, Moon-soo - In: International journal of services technology and management 20 (2014) 4/5/6, pp. 267-289
Persistent link: https://www.econbiz.de/10011346962
Cover Image
Reprint of: Service innovation in sustainable product service systems : mproving performance under linguistic preferences
Tseng, Minglang; Wu, Kuo-Jui; Chiu, Anthony; Lim, Ming K.; … - In: International journal of production economics 217 (2019), pp. 159-170
Persistent link: https://www.econbiz.de/10012129247