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Service industry
Service quality
16
Dienstleistungsqualität
15
Relationship marketing
15
Consumer behaviour
14
Beziehungsmarketing
13
Konsumentenverhalten
12
Customer satisfaction
11
Kundenzufriedenheit
10
Thailand
10
Australia
6
Beschwerdemanagement
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Complaint management
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Dienstleistungssektor
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Professional services
5
SME
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Australien
4
Customer service
4
Financial audit
4
KMU
4
Kundenservice
4
Services marketing
4
Wirtschaftsprüfung
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Arbeitszufriedenheit
3
Cultural identity
3
Culture
3
Customer aggression
3
Emotion
3
Frontline employees
3
Health services
3
Job satisfaction
3
Kulturelle Identität
3
Leistungsmotivation
3
Psychological well-being
3
Selbstbedienung
3
Self-service
3
Service encounter
3
Services
3
USA
3
United States
3
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Patterson, Paul G.
6
Ruyter, Ko de
3
Pauwels, Pieter
2
Wetzels, Martin
2
Brady, Michael K.
1
Cheung, Lilliemay
1
Daryanto, Ahmad
1
Lee, Jenny Jiyeon
1
McColl-Kennedy, Janet R.
1
Ngo, Liem Viet
1
Nguyen, Doan
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European journal of marketing : EJM
1
Journal of service management
1
Journal of the Academy of Marketing Science
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New challenges to international marketing
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ECONIS (ZBW)
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The propensity to continue internationalization : a study of entrepreneurial decision-making in Australian service firms
Pauwels, Pieter
;
Patterson, Paul G.
;
Ruyter, Ko de
; …
- In:
New challenges to international marketing
,
(pp. 11-36)
.
2009
Persistent link: https://www.econbiz.de/10003850168
Saved in:
2
Service firms and customer loyalty programs : a regulatory fit perspective of reward preferences in a health club setting
Daryanto, Ahmad
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 604-616
Persistent link: https://www.econbiz.de/10008747770
Saved in:
3
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
4
The propensity to continue service internationalization : a model of planned behavior
Pauwels, Pieter
;
Patterson, Paul G.
;
Ruyter, Ko de
; …
-
2003
Persistent link: https://www.econbiz.de/10001794060
Saved in:
5
A typology of service firms in international markets : an empirical investigation
Patterson, Paul G.
;
Čičić, Muris
-
1995
Persistent link: https://www.econbiz.de/10000943786
Saved in:
6
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
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