Narrow search
Showing 1 - 3 of 3
Cover Image
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Cover Image
Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 171 (2016), pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
Cover Image
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei; Zhang, Xiaofei; Lee, Peter K. C. - In: International journal of production economics 207 (2019), pp. 70-80
Persistent link: https://www.econbiz.de/10011957685