Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yefei Yang, Xiaofei Zhang, Peter K.C. Lee
Year of publication: |
January 2019
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Authors: | Yang, Yefei ; Zhang, Xiaofei ; Lee, Peter K. C. |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 207.2019, p. 70-80
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Subject: | Service operations | Multi-period data | Online healthcare | Doctor behaviour | Patient satisfaction | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Krankenhaus | Hospital | Ärzte | Physicians | Patienten | Patients | Online-Handel | Online retailing | Electronic Commerce | E-commerce |
Saved in:
Online Resource