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~subject:"Service quality"
~subject:"Supplier relationship management"
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Service quality
Supplier relationship management
Organizational change
26,935
Organisatorischer Wandel
26,698
Relationship marketing
26,444
Beziehungsmarketing
25,655
Organizational behaviour
10,092
Verhalten in Organisationen
9,602
Consumer behaviour
9,221
Konsumentenverhalten
9,170
Customer satisfaction
5,574
Kundenzufriedenheit
5,514
Theorie
4,969
Theory
4,959
Deutschland
4,919
Germany
4,789
Dienstleistungsqualität
4,061
Strategisches Management
3,740
Strategic management
3,439
Innovation
3,257
Unternehmenskultur
3,089
Führungsstil
3,033
Corporate culture
3,015
Leadership style
3,015
Innovationsmanagement
2,685
Brand management
2,669
USA
2,663
Markenführung
2,660
United States
2,568
Lieferantenmanagement
2,451
Innovation management
2,426
Arbeitsverhalten
2,417
Work behaviour
2,415
Social Web
2,276
Social web
2,276
Unternehmenserfolg
2,139
Management
2,106
Firm performance
2,070
Electronic Commerce
2,039
Unternehmen
2,015
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823
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3
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Sammelwerk
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Fallstudie
78
Bibliografie enthalten
55
Bibliography included
55
Conference paper
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Konferenzbeitrag
42
Handbook
23
Handbuch
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research-article
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conceptual-paper
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Bruhn, Manfred
34
Svensson, Göran
26
Prentice, Catherine
20
Han, Heesup
19
Homburg, Christian
19
Mattila, Anna S.
19
Gil Saura, Irene
16
McColl-Kennedy, Janet R.
15
Balaji, M. S.
13
Klaus, Philipp
13
Kleinaltenkamp, Michael
13
Quach, Sara
13
Edvardsson, Bo
12
Gong, Taeshik
12
Gustafsson, Anders
12
Roberts-Lombard, Mornay
12
Ahlert, Dieter
11
Casidy, Riza
11
Hollebeek, Linda D.
11
Sharma, Piyush
11
Thaichon, Park
11
Evanschitzky, Heiner
10
Mostert, Pierre
10
Naudé, Peter
10
Prybutok, Victor R.
10
Qu, Hailin
10
Stock-Homburg, Ruth
10
Grewal, Dhruv
9
Kumar, V.
9
La Rocca, Antonella
9
Patterson, Paul G.
9
Ringle, Christian M.
9
Scheer, Lisa K.
9
Sreejesh, S.
9
Usman, Osly
9
Wangenheim, Florian von
9
Bauer, Hans H.
8
Bilgihan, Anil
8
Eggert, Andreas
8
Georgi, Dominik
8
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Fördergesellschaft Marketing an der Universität Augsburg
3
IGI Global
3
Bundesvereinigung Logistik
2
Deutsche Gesellschaft für Logistik
2
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Svenska Handelshögskolan <Helsinki>
2
A. T. Kearney GmbH <Berlin>
1
AMACOM
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Cranfield School of Management
1
Deutscher Industrie- und Handelskammertag
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
ESCP-EAP European School of Management
1
Erich-Schmidt-Verlag
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Freie Universität Berlin / Ostasiatisches Seminar
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
INSEAD
1
Institut für Wirtschaftsanalyse und Kommunikation Dr. Helmut Becker <München>
1
International Conference on Services Management <North Cyprus)>
1
Kassel University Press GmbH
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
Organisation for Economic Co-operation and Development
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
Universität Bamberg <1979-1988>
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Rostock
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
255
Journal of business research : JBR
193
Journal of retailing and consumer services
190
International journal of hospitality management
142
The journal of business & industrial marketing
130
The journal of services marketing
110
The service industries journal
93
Services marketing quarterly
61
Journal of hospitality marketing & management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service research : JSR
53
International journal of contemporary hospitality management
49
Service business
48
Journal of the Academy of Marketing Science
46
Journal of strategic marketing
45
Journal of travel and tourism marketing
45
Journal of business-to-business marketing
42
Journal of service management
41
Tourism management : research, policies, practice
36
Cogent business & management
35
Journal of marketing
35
Journal of service research
35
The TQM journal : the international review of organizational improvement
32
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
Marketing intelligence & planning
30
The international journal of bank marketing : IJBM
30
International journal of production economics
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
SpringerLink / Bücher
29
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
Asia Pacific journal of marketing and logistics
26
Gabler Edition Wissenschaft
26
Total quality management & business excellence
25
International journal of quality and service sciences
24
International journal of services and operations management
23
International journal of services and operations management : IJSOM
23
Journal of air transport management
23
European journal of marketing : EJM
22
International journal of electronic customer relationship management : IJECRM
22
Managing service quality : MSQ ; an international journal
22
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Source
All
ECONIS (ZBW)
6,309
Other ZBW resources
24
BASE
1
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1
Managerial sensemaking of interaction within business relationships : a cultural perspective
Ivanova-Gongne, Maria
;
Torkkeli, Lasse
- In:
European management journal
31
(
2013
)
6
,
pp. 717-727
Persistent link: https://www.econbiz.de/10010234759
Saved in:
2
Positive chair-CEO work relationships : micro-relational foundations of organizational capabilities
Srour, Yossef
;
Shefer, Natalie
;
Carmeli, Abraham
- In:
Long range planning : LRP ; international journal of …
55
(
2022
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10013271824
Saved in:
3
Developing a new theory of frontline manufacturer-retailer relationships for consumer packaged goods
Zondag, Marcel M.
;
Brink, Kyle E.
- In:
Journal of business-to-business marketing
22
(
2015
)
4
,
pp. 313-331
Persistent link: https://www.econbiz.de/10011432746
Saved in:
4
The value creation scale of supplier-distibutor relationship in international markets
Lai, Chi-Shiun
;
Chan, Delphine Ya-Chu
;
Yang, Chin-Fang
; …
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 171-181
Persistent link: https://www.econbiz.de/10010532063
Saved in:
5
Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.
;
Powers, Thomas L.
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
Saved in:
6
Business relationship process management as company dynamic capability improving relationship portfolio
Mitrega, Maciej
;
Pfajfar, Gregor
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 193-203
Persistent link: https://www.econbiz.de/10011286958
Saved in:
7
Continuing the evolution of the selling process : a multi-level perspective
Borg, Susanne Wiatr
;
Young, Louise
- In:
Industrial marketing management : the international …
43
(
2014
)
4
,
pp. 543-552
Persistent link: https://www.econbiz.de/10010386460
Saved in:
8
From conflict to crisis in collaborative NPD
Lynch, Patrick
;
O'Toole, Thomas
;
Biemans, Wim
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1145-1153
Persistent link: https://www.econbiz.de/10010365171
Saved in:
9
The importance of key supplier relationship management in supply chains
Teller, Christoph
;
Kotzab, Herbert
;
Grant, David B.
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011552654
Saved in:
10
Breaking the letter vs. spirit of the law : how the interpretation of contract violations affects trust and the management of relationships
Harmon, Derek J.
;
Kim, Peter H.
;
Mayer, Kyle J.
- In:
Strategic management journal
36
(
2015
)
4
,
pp. 497-517
Persistent link: https://www.econbiz.de/10011297973
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