1. Passenger interests in public transport / Martin Schiefelbusch -- 2. Consumer protection in public transport -- 3. Customer perspective in quality management -- 4. User participation in public transport -- 5. Planning public transport, customer representation and passenger rights in Europe --...

Railway stations are centers of mass accumulation of people. Additional regulations change the intensity of the flow of visitors and the time of entering the station. Delays become an essential factor affecting the perceived satisfaction with all services at stations. This paper analyzes the...