The impact of social cues on passengers' travel experience
Rajesh Ittamalla and Daruri Venkata Srinivas Kumar
| Year of publication: |
2019
|
|---|---|
| Authors: | Ittamalla, Rajesh ; Kumar, Daruri Venkata Srinivas |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 39.2019, 3/4, p. 299-318
|
| Subject: | face-consciousness | interactive quality | Passenger experience | passenger loyalty | public transportation | 乘客体验 | 乘客忠诚度 | 互动质量 | 公共交通 | 面子意识 | Dienstleistungsqualität | Service quality | Personenverkehr | Passenger transport | Beziehungsmarketing | Relationship marketing | Öffentlicher Nahverkehr | Local public transport | Konsumentenverhalten | Consumer behaviour | Urlaubsverhalten | Holiday behaviour | Kundenzufriedenheit | Customer satisfaction | Schienenpersonenverkehr | Passenger rail transport | Passagierluftverkehr | Air passenger transport |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/02642069.2018.1521389 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012203294