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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
6
Dienstleistung
3
Dienstleistungssektor
3
Product design
3
Produktgestaltung
3
Quality management
3
Qualitätsmanagement
3
Service design
3
Service industry
3
Services
3
Business process management
2
Innovation management
2
Innovationsmanagement
2
Mathematical programming
2
Mathematische Optimierung
2
Measurement
2
Messung
2
Mobile communications
2
Mobilkommunikation
2
Product quality
2
Produktqualität
2
Prozessmanagement
2
AHP
1
AHP approach
1
AHP-Verfahren
1
Aggregation
1
Betriebliche Wertschöpfung
1
Bewertung
1
Beziehungsmarketing
1
Bundling strategy
1
Business services
1
Case study
1
Consumer behaviour
1
Customer behavior data
1
Customer satisfaction
1
Design space
1
Dienstleistungshandel
1
Dienstleistungsinnovation
1
Eco-driving
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English
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Kim, Kwang-jae
4
Heo, Jun-Yeon
3
Kim, Kwang-Jae
2
Lim, Chiehyeon
2
Chung, Byung Do
1
Hong, Yoo Suk
1
Kim, Bohyun
1
Kim, Ki-Hun
1
Kwon, Ryeok-Hwan
1
Lee, Ho-Kyoung
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Lim, Chie-Hyeon
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Shin, Wan Seon
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Journal of retailing and consumer services
2
Service business
2
International journal of product lifecycle management : IJPLM
1
International journal of services and operations management
1
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ECONIS (ZBW)
6
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1
Evaluating servicescape designs using a VR-based laboratory experiment : a case of a duty-free shop
Kwon, Ryeok-Hwan
;
Kim, Kwang-jae
;
Kim, Ki-Hun
;
Hong, Yoo Suk
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 32-40
Persistent link: https://www.econbiz.de/10011347847
Saved in:
2
A customer-oriented model of product-service system lifecycle
Heo, Jun-Yeon
;
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
International journal of product lifecycle management : …
11
(
2018
)
4
,
pp. 350-367
Persistent link: https://www.econbiz.de/10012023907
Saved in:
3
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
4
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
5
Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon
;
Kim, Kwang-jae
- In:
Service business
11
(
2017
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
Saved in:
6
Developing a quality prioritization procedure for IPTV service
Shin, Wan Seon
;
Lee, Ho-Kyoung
;
Kim, Kwang-jae
;
Chung, …
- In:
Service business
11
(
2017
)
2
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011732394
Saved in:
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