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~subject:"Service quality"
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Service quality
Relationship marketing
26,355
Beziehungsmarketing
25,680
Lieferantenmanagement
17,584
Supplier relationship management
17,541
Consumer behaviour
9,286
Konsumentenverhalten
9,254
Customer satisfaction
5,717
Theorie
5,715
Kundenzufriedenheit
5,675
Theory
5,669
Supply chain
5,651
Lieferkette
5,647
Deutschland
5,362
Germany
5,127
Unternehmensberatung
4,464
Dienstleistungsqualität
4,330
Unternehmensdienstleistung
3,713
Consultancy services
3,662
Business services
3,637
Brand management
2,814
Markenführung
2,811
Electronic Commerce
2,747
E-commerce
2,691
Marketingmanagement
2,219
Marketing management
2,198
USA
2,196
United States
2,167
Innovation
2,166
Social Web
2,156
Social web
2,155
Vertrauen
1,986
Brand image
1,974
Confidence
1,972
Markenimage
1,971
Unternehmensnetzwerk
1,955
Business network
1,952
Einzelhandel
1,902
Retail trade
1,884
Business-to-business marketing
1,780
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Undetermined
2,047
Free
657
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Article
3,698
Book / Working Paper
639
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3,458
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3,458
Aufsatz im Buch
216
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Hochschulschrift
126
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101
Graue Literatur
87
Non-commercial literature
87
Arbeitspapier
55
Working Paper
55
Collection of articles of several authors
34
Sammelwerk
34
Bibliografie enthalten
29
Bibliography included
29
Case study
27
Conference paper
27
Fallstudie
27
Konferenzbeitrag
27
Aufsatzsammlung
23
research-article
15
Guidebook
8
Ratgeber
8
Lehrbuch
7
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7
Konferenzschrift
6
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6
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4
Conference proceedings
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conceptual-paper
4
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2
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2
Marktinformation
2
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2
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English
4,010
German
325
French
3
Italian
1
Dutch
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Bruhn, Manfred
21
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Edvardsson, Bo
9
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Georgi, Dominik
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Ringle, Christian M.
8
Roberts-Lombard, Mornay
8
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Sharma, Piyush
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Tsoukatos, Evangelos
7
Van Vaerenbergh, Yves
7
Walsh, Gianfranco
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bilgihan, Anil
6
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Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
RWTH Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Brandenburgisches Institut für Existenzgründung und Mittelstandsförderung
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Berlin
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
Westfälische Wilhelms-Universität Münster
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
133
Journal of business research : JBR
114
The journal of services marketing
99
The service industries journal
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
54
Services marketing quarterly
53
Journal of service research : JSR
51
Service business
48
International journal of contemporary hospitality management
46
Journal of service management
44
Industrial marketing management : the international journal for industrial and high-tech firms
43
Journal of travel and tourism marketing
43
Journal of service research
33
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Cogent business & management
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of quality and service sciences
27
Journal of strategic marketing
27
International journal of services and operations management
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
23
International journal of services and operations management : IJSOM
23
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of services, economics and management
20
The journal of business & industrial marketing
20
International journal of quality & reliability management
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of service theory and practice : JSTP
18
Psychology & marketing
18
European journal of marketing : EJM
17
International journal of electronic marketing and retailing : IJEMR
17
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Source
All
ECONIS (ZBW)
4,315
Other ZBW resources
21
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1
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1
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
2
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
3
The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction
Teixeira, Rafael
;
Paiva, Ely Laureano
;
Matos, Celso …
- In:
International journal of services technology and …
26
(
2020
)
6
,
pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
Saved in:
4
The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja
;
Kadic-Maglajlic, Selma
; …
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
Saved in:
5
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
6
A contingency model of client repatronage in a financial auditing services context
Sarapaivanich, Naruanard
;
Patterson, Paul G.
- In:
Accounting research journal
29
(
2016
)
1
,
pp. 106-130
Persistent link: https://www.econbiz.de/10011607631
Saved in:
7
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
8
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
9
Supply chain antecedents of servitization : a study in ETO machinery companies
Masi, Antonio
;
Pero, Margherita
;
Abdelkafi, Nizar
- In:
International journal of production economics
258
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014282837
Saved in:
10
Does service modularity enhance new service development performance in supply chains : an empirical study
Osman, Osman Mohamed Ali
;
Jian, Zhaoquan
- In:
The journal of business & industrial marketing
38
(
2023
)
12
,
pp. 2772-2792
Persistent link: https://www.econbiz.de/10014472618
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