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Service quality
Consumer behaviour
83,955
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81,506
Theorie
17,750
Theory
17,487
Innovationsdiffusion
13,004
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12,758
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9,214
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5,765
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5,606
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5,270
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5,012
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4,997
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4,789
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4,696
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4,684
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4,649
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4,473
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4,456
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4,378
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4,344
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14
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13
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12
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12
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12
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12
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11
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11
Propper, Carol
11
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10
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10
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10
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10
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10
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9
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Qu, Hailin
9
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9
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8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Deutschland / Bundeswehr / Universität Hamburg
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
234
International journal of hospitality management
213
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
37
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
Journal of hospitality and tourism insights
25
Journal of Services Marketing
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,469
Other ZBW resources
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1
An examination of attributes affecting consumers' perceptions of e-tailer quality
Sebastianelli, Rose
;
Tamimi, Nabil
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 268-283
Persistent link: https://www.econbiz.de/10010248373
Saved in:
2
Youth preferences for fast food industry : a conjoint approach
Saxena, Noopur
;
Taneja, Mayur
- In:
International journal of public sector performance …
6
(
2020
)
4
,
pp. 456-466
Persistent link: https://www.econbiz.de/10012516815
Saved in:
3
Customer perception on last-mile delivery services using Kansei engineering and conjoint analysis : a case study of Indonesian logistics providers
Restuputri, Dian Palupi
;
Fridawati, Ayun
;
Masudin, Ilyas
- In:
Logistics
6
(
2022
)
2
,
pp. 1-16
engineering and conjoint analysis methods. The Conjoint Analysis aims to establish
utility
scores that represent factors in …
Persistent link: https://www.econbiz.de/10013203047
Saved in:
4
Matching audio/video app features with young user preferences : an integrated approach
Lin, Chin-Feng
;
Fu, Chen-Su
;
Wu, Chi-Yun
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1810-1823
Persistent link: https://www.econbiz.de/10014335641
Saved in:
5
Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus
-
1999
Persistent link: https://www.econbiz.de/10000678052
Saved in:
6
Qualitätswahrnehmung bei Auswahlentscheidungen im Internet : Bedeutung und Wechselwirkungen von Qualitätssignalen am Beispiel der Hotelauswahl
Bauer, Katharina
-
2014
Persistent link: https://www.econbiz.de/10010367521
Saved in:
7
A study on the impact of design attributes on E-payment service
utility
See-To, Eric W. K.
;
Ho, Kevin K. W.
- In:
Information & management : the internat. journal of …
53
(
2016
)
5
,
pp. 668-681
Persistent link: https://www.econbiz.de/10011530491
Saved in:
8
Audit quality : what's important to users of audit services
Kilgore, Alan
;
Harrison, Graeme L.
;
Radich, Renee
- In:
Managerial auditing journal
29
(
2014
)
8
,
pp. 776-799
Persistent link: https://www.econbiz.de/10010436667
Saved in:
9
Investigating the dynamics of service attributes in multi-channel environments
Cassab, Harold
- In:
Journal of retailing and consumer services
16
(
2009
)
1
,
pp. 25-30
Persistent link: https://www.econbiz.de/10003803122
Saved in:
10
Preferences of Indian consumers towards attributes of online shopping websites : a conjoint analysis
Aggarwal, Aanchal
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 605-621
Persistent link: https://www.econbiz.de/10012516831
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