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Service quality
Consumer behaviour
83,542
Konsumentenverhalten
81,092
Relationship marketing
26,355
Beziehungsmarketing
25,680
Theorie
11,006
Theory
10,838
Brand management
8,210
Markenführung
8,167
Customer satisfaction
8,098
Kundenzufriedenheit
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7,068
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7,024
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6,200
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5,570
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5,511
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5,262
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5,238
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4,598
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4,583
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4,553
Brand
4,491
Markenartikel
4,480
E-commerce
4,434
Marketingmanagement
3,909
Marketing management
3,893
Werbewirkung
3,717
Advertising effects
3,677
Verbraucherverhalten
3,593
Emotion
3,514
Experiment
3,468
Vertrauen
3,202
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3,184
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3,107
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Han, Heesup
37
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29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Qu, Hailin
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Quach, Sara
11
Wong, IpKin Anthony
11
Miao, Li
10
Voorhees, Clay M.
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Kim, Woo Gon
9
Marimon, Frederic
9
Park, Jungkun
9
Schumann, Jan Hendrik
9
Su, LuJun
9
Torres, Edwin N.
9
Van Vaerenbergh, Yves
9
Xu, Xun
9
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
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Gesundheitsstadt Berlin e.V.
1
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
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1
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1
Verlag Dr. Kovač
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Journal of retailing and consumer services
266
International journal of hospitality management
259
Journal of business research : JBR
156
The journal of services marketing
145
The service industries journal
107
International journal of contemporary hospitality management
96
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
81
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
75
Journal of service research : JSR
66
Service business
59
Cogent business & management
54
Journal of service management
50
Tourism management : research, policies, practice
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
40
Journal of air transport management
39
Journal of service research
39
The TQM journal : the international review of organizational improvement
38
International journal of services, economics and management
36
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
32
Journal of the Academy of Marketing Science
31
Journal of Services Marketing
30
Psychology & marketing
30
European journal of marketing : EJM
28
International journal of services and operations management : IJSOM
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of electronic marketing and retailing : IJEMR
27
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of hospitality and tourism insights
27
Journal of retailing
27
Marketing intelligence & planning
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
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ECONIS (ZBW)
6,186
Other ZBW resources
65
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1
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1
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
2
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
3
Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H.
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 68-83
Persistent link: https://www.econbiz.de/10010346089
Saved in:
4
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
5
Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
Saved in:
6
Familiarity breeds contempt : perceived service and sales complacency in business-to-business relationships
Friend, Scott B.
;
Johnson, Jeff S.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10011690133
Saved in:
7
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
8
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
9
Relationship intention and service quality as combined competitive strategy
Mostert, Pierre
;
Luttig, Thelma
- In:
International journal of management & enterprise …
17
(
2018
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10011879629
Saved in:
10
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
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