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Service quality
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Koning, Pierre
8
Rockoff, Jonah E.
8
Schreier, Gerhard
8
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6
Wiel, Karen van der
6
Feld, Jan
5
Figlio, David N.
5
Salamanca, Nicolás
5
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4
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Imberman, Scott A.
4
Law, Chun Hung Roberts
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4
Neri, Lorenzo
4
Pathak, Parag A.
4
Shahin, Arash
4
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3
Bodenstein, Robert
3
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Dor, Avi
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3
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3
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3
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Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
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1
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1
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1
Tagung Evaluation von Studium und Lehre auf dem Prüfstand - Zwischenbilanz und Konsequenzen für die Zukunft <2003, Bonn>
1
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1
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1
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1
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1
Universität Ulm
1
W. Kohlhammer GmbH
1
Wissenschaftszentrum Berlin für Sozialforschung
1
World Bank
1
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Journal of air transport management
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
International journal of productivity and quality management : IJPQM
12
Beiträge zur Hochschulpolitik
11
Discussion paper series / IZA
10
International journal of quality & reliability management
10
The TQM journal : the international review of organizational improvement
10
International journal of hospitality management
9
International journal of services and standards
9
Total quality management & business excellence
9
Economics of education review
8
NBER Working Paper
7
NBER working paper series
7
Working paper / National Bureau of Economic Research, Inc.
7
Amfiteatru economic : an economic and business research periodical
6
Auditing : a journal of practice & theory
6
European research studies
5
International journal of contemporary hospitality management
5
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
5
Socio-economic planning sciences : the international journal of public sector decision-making
5
Benchmarking : an international journal ; BIJ
4
CESifo working papers
4
International journal of business information systems : IJBIS
4
International journal of economic perspectives : IJEP
4
International journal of services and operations management : IJSOM
4
Journal of public economics
4
Journal of retailing and consumer services
4
Journal of travel and tourism marketing
4
Managing service quality : MSQ ; an international journal
4
The journal of economic education
4
American economic journal : a journal of the American Economic Association
3
CPB discussion paper
3
Discussion paper / Centre for Economic Policy Research
3
IZA Discussion Paper
3
International journal of business excellence
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of production research
3
International journal of services and operations management
3
Journal of business economics and management
3
Maritime policy and management : MPM
3
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ECONIS (ZBW)
708
Other ZBW resources
5
ArchiDok
1
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1
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
2
A hybrid multi-criteria decision making model to evaluate hotel websites
Akincilar, Aykan
;
Dagdeviren, Metin
- In:
International journal of hospitality management
36
(
2014
),
pp. 263-271
Persistent link: https://www.econbiz.de/10010239279
Saved in:
3
Limited interval-valued probabilistic linguistic term sets in evaluating airline service quality
Li, Bo
;
Zhang, Yixin
;
Xu, Zeshui
- In:
Journal of the Operational Research Society
72
(
2021
)
6
,
pp. 1330-1346
Persistent link: https://www.econbiz.de/10012588888
Saved in:
4
Website quality and
evaluation
: a perspective of Iranian airline industry
Abbasi, Reza
;
Rezaei, Nafiseh
;
Esmaili, Saeideh
; …
- In:
International journal of electronic business
14
(
2018
)
2
,
pp. 103-127
Persistent link: https://www.econbiz.de/10011980091
Saved in:
5
Review of studies on airline website
evaluation
Chong, Sookyup
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10012179364
Saved in:
6
Evaluating higher education teaching performance using combined analytic hierarchy process and data envelopment analysis
Thanassoulis, Emmanuel
;
Dey, Prasanta Kumar
;
Petridis, …
- In:
Journal of the Operational Research Society : OR
68
(
2017
)
4
,
pp. 431-445
Persistent link: https://www.econbiz.de/10011656653
Saved in:
7
Dienstleistungsqualität aus Kundensicht : eine empirische und theoretische Untersuchung über den Nutzen von Zertifikaten nach DIN EN ISO 9000 ff. für Verbraucher
Haas, Hendrik
-
1998
besteht in einer
Bewertung
der Normenreihe ISO 9000 vor dem Hintergrund des aktuellen Standes der Qualitätswissenschaft …
Persistent link: https://www.econbiz.de/10011401921
Saved in:
8
Institutional accreditation of European management schools : an empirical study of the EQUIS experience from the accredited schools' perspective
Lindstrom, Peter
-
2005
Persistent link: https://www.econbiz.de/10002739161
Saved in:
9
Evaluation
+ Akkreditierung? ; [diese Publikation ist im Rahmen des Projektes Qualitätssicherung entstanden]
Wolf, Claudia
(
contributor
)
-
2001
Persistent link: https://www.econbiz.de/10001598662
Saved in:
10
Erfahrungsberichte zum Qualitätsmanagement im Hochschulbereich : Workshop der Universität Leipzig und der Hochschulrektorenkonferenz, Leipzig, 29. November 1999 ; [diese Publikatio...
Schreier, Gerhard
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001504740
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