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Employee behaviour and relationship quality : impact on customers
Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 1/2, pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
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Managing service staff as an organizational resource : implications for customer service provision
Gudergan, Siegfried; Beatson, Amanda; Lings, Ian - In: Services marketing quarterly 29 (2007/08) 4, pp. 25-41
Persistent link: https://www.econbiz.de/10003762364
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The role of product involvement in e-service evaluations
Wang, Paul; Gudergan, Siegfried; Lings, Ian - In: International journal of electronic marketing and … 2 (2008/09) 1, pp. 59-79
Persistent link: https://www.econbiz.de/10003651016
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The link between customer satisfaction and loyalty : the moderating role of customer characteristics
Schirmer, Nadine Andrea; Ringle, Christian M.; … - In: Journal of strategic marketing 26 (2018) 4, pp. 298-317
Persistent link: https://www.econbiz.de/10011903301
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Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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Enhancing loyalty : when improving consumer satisfaction and delight matters
Ahrholdt, Dennis C.; Gudergan, Siegfried; Ringle, … - In: Journal of business research : JBR 94 (2019), pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
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Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur; Carlson, Jamie; Gudergan, Siegfried - In: Journal of retailing 98 (2022) 4, pp. 611-632
Persistent link: https://www.econbiz.de/10013535715