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~subject:"Service quality"
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E-movie industry and its roles...
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Service quality
Consumer behaviour
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Wettbewerb
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Competition
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Electronic Commerce
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Theorie
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8,942
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Customer satisfaction
6,106
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6,008
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5,986
Kundenzufriedenheit
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Einzelhandel
5,872
Retail trade
5,681
competition
5,301
Dienstleistungsqualität
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Vertriebsweg
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4,934
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17
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15
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
240
International journal of hospitality management
217
Journal of business research : JBR
121
The journal of services marketing
109
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
77
The service industries journal
74
Journal of travel and tourism marketing
69
Services marketing quarterly
66
Journal of service research : JSR
50
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
40
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
Journal of service management
33
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of air transport management
29
International journal of services and operations management
27
International journal of services, economics and management
27
Psychology & marketing
27
Journal of retailing
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
Journal of internet commerce
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
International journal of quality & reliability management
23
International journal of services and operations management : IJSOM
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
International journal of business information systems : IJBIS
20
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
2
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1
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
2
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
3
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
6
Multi-channel retailing : effect of service quality and image congruity on intention to recommend
Sari, Vinny Muthia
;
Balqiah, Tengku Ezni
- In:
Emerging issues in economics of development, business …
,
(pp. 175-192)
.
2020
Persistent link: https://www.econbiz.de/10012419465
Saved in:
7
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
8
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
9
The moderation effects of mobile technology advancement and system barrier on m-commerce channel preference behavior
Shin, Nina
;
Kim, Donghui
;
Park, Sangwook
;
Oh, Jungsuk
- In:
Information systems and e-business management : ISeB
16
(
2018
)
1
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011849781
Saved in:
10
Customer satisfaction towards QFX movie theatre in Kathmandu valley
Chhetri, Poonam Poudel
;
Pradhan, Sumit
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
3
,
pp. 41-53
Persistent link: https://www.econbiz.de/10013449147
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