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~subject:"Service quality"
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Subject
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Service quality
Beziehungsmarketing
48
Relationship marketing
48
Consumer behaviour
37
Konsumentenverhalten
37
Einzelhandel
35
Retail trade
35
Customer satisfaction
30
Kundenzufriedenheit
30
Spain
24
Spanien
23
Dienstleistungsqualität
22
Brand image
19
Markenimage
19
Lieferantenmanagement
16
Supplier relationship management
16
Brand management
15
Hotel industry
15
Hotellerie
15
Markenführung
15
Innovation
14
Information technology
13
Informationstechnik
13
Betriebliche Wertschöpfung
10
Customer value
10
E-commerce
10
Electronic Commerce
10
Kundenwert
10
Value creation
10
Online retailing
9
Online-Handel
9
Confidence
8
Distribution channel
8
Satisfaction
8
Vertrauen
8
Vertriebsweg
8
Brand equity
7
Internet marketing
7
Loyalty
7
Online-Marketing
7
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Undetermined
10
Free
2
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Article
23
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Article in journal
22
Aufsatz in Zeitschrift
22
Aufsatz im Buch
1
Book section
1
Case study
1
Fallstudie
1
Language
All
English
23
Author
All
Gil Saura, Irene
17
Berenguer Contrí, Gloria
4
Cervera, Amparo
4
Gallarza, Martina G.
3
Moliner-Velázquez, Beatriz
3
Ruiz-Molina, Maria-Eugenia
3
Ruiz-Molina, María-Eugenia
3
Frasquet Deltoro, Marta
2
Fuentes-Blasco, Maria
2
Ieva, Marco
2
Schlesinger, Walesska
2
Andreu, Luisa
1
Arteaga, Francisco
1
Berenger Contrí, Gloria
1
Del Chiappa, Giacomo
1
Fuentes Blasco, Maria
1
Fuentes Blasco, María
1
Gil, Roberto
1
Holbrook, Morris B.
1
Huarng, Kun-Huang
1
Juma-Michilena, Israel
1
Mas-Verdu, Francisco
1
Moliner Valázquez, Beatriz
1
Moliner Velásquez, Beatriz
1
Moliner Velázquez, Beatriz
1
Moreno, Francisco Arteaga
1
Navarro, Susana
1
Ospina-Pinzón, Santiago
1
Pérez-Cabanẽero, Carmen
1
Ruiz Molina, Maria Eugenia
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugenia
1
Ruiz-Molina, María Eugenia
1
Santos Arteaga, Francisco Javier
1
Servera Francés, David
1
Servera-Francés, David
1
Sánchez-González, Irene
1
Ziliani, Cristina
1
Ángeles Iniesta, M.
1
Šerić, Maja
1
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Published in...
All
Journal of hospitality marketing & management
2
Service business
2
The service industries journal
2
Cases on innovations in educational marketing : transnational and technological strategies
1
EuroMed journal of business
1
European retail research
1
International journal of management & enterprise development : IJMED
1
International journal of retail and distribution management
1
International journal of transport economics : IJTE
1
Journal of business research : JBR
1
Journal of consumer marketing
1
Journal of industrial and business economics
1
Journal of promotion management : JPM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of vacation marketing : an international journal
1
The international review of retail, distribution and consumer research
1
The journal of brand management : an international journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
23
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1
Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Ziliani, Cristina
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
Saved in:
2
Driving customer inspiration to foster loyalty : a study on showroomers
Frasquet Deltoro, Marta
;
Ieva, Marco
- In:
Journal of consumer marketing
41
(
2024
)
5
,
pp. 583-595
Persistent link: https://www.econbiz.de/10015078761
Saved in:
3
Value co-creation among hotels and disabled customers : an exploratory study
Navarro, Susana
;
Andreu, Luisa
;
Cervera, Amparo
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 813-818
Persistent link: https://www.econbiz.de/10010363297
Saved in:
4
Contrasting quality of service experience for northern and southern Mediterranean tourists
Schlesinger, Walesska
;
Cervera, Amparo
; …
- In:
EuroMed journal of business
10
(
2015
)
3
,
pp. 327-337
Persistent link: https://www.econbiz.de/10011480840
Saved in:
5
Key elements in building relationships in the higher education services context
Schlesinger, Walesska
;
Cervera, Amparo
;
Ángeles Iniesta, M.
- In:
Journal of promotion management : JPM
21
(
2015
)
4
,
pp. 475-491
Persistent link: https://www.econbiz.de/10011433489
Saved in:
6
Innovation and service-dominant logic : editorial
Huarng, Kun-Huang
;
Cervera, Amparo
;
Mas-Verdu, Francisco
- In:
Service business
12
(
2018
)
3
,
pp. 453-456
Persistent link: https://www.econbiz.de/10011915100
Saved in:
7
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
8
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
9
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
10
Information technology and logistics quality : a basis for companies' segmentation
Servera-Francés, David
;
Gil Saura, Irene
; …
- In:
International journal of management & enterprise …
8
(
2010
)
4
,
pp. 398-416
Persistent link: https://www.econbiz.de/10003996610
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