Logistics service quality and technology investment in retailing
Irene Gil-Saura and María-Eugenia Ruiz-Molina
| Year of publication: |
2009
|
|---|---|
| Authors: | Gil Saura, Irene ; Ruiz-Molina, María-Eugenia |
| Published in: |
European retail research. - Wiesbaden : Springer Gabler, ISSN 1867-8785, ZDB-ID 2464915-6. - Vol. 23.2009, 1, p. 69-82
|
| Subject: | Einzelhandel | Retail trade | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Investitionsentscheidung | Investment decision | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Spanien | Spain |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003832164