Logistics service quality and technology investment in retailing
Year of publication: |
2009
|
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Authors: | Gil Saura, Irene ; Ruiz-Molina, María-Eugenia |
Published in: |
European retail research. - Wiesbaden : Springer Gabler, ISSN 1867-8785, ZDB-ID 2464915-6. - Vol. 23.2009, 1, p. 69-82
|
Subject: | Einzelhandel | Retail trade | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Investitionsentscheidung | Investment decision | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Spanien | Spain |
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