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~subject:"Service quality"
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Service quality
Preismanagement
19,068
Pricing strategy
19,053
Theorie
8,485
Theory
8,433
Hotel industry
6,566
Hotellerie
6,477
Consumer behaviour
3,801
Konsumentenverhalten
3,797
USA
2,028
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1,976
Ethnologie
1,797
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1,625
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1,611
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1,416
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1,361
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1,361
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1,299
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1,176
Dienstleistungsqualität
1,091
Preispolitik
1,061
Competition
1,038
Wettbewerb
1,035
Tourismusberufe
978
Tourism employees
975
Preisrigidität
972
Price stickiness
945
Einzelhandel
931
Retail trade
917
Schätzung
888
Estimation
879
Revenue management
861
Revenue-Management
861
Spieltheorie
859
Game theory
851
Monopol
846
Beziehungsmarketing
839
Monopoly
839
Relationship marketing
839
Customer satisfaction
823
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English
1,064
German
25
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1
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Han, Heesup
16
Karatepe, Osman M.
11
Siciliani, Luigi
11
Sparks, Beverley
8
Torres, Edwin N.
8
Shahin, Arash
7
Straume, Odd Rune
7
Usman, Osly
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Ali, Faizan
5
Brekke, Kurt R.
5
Caber, Meltem
5
Cobanoglu, Cihan
5
Ok, Chihyung
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Daskin, Mustafa
4
Dedeoğlu, Bekir Bora
4
Fong, Lawrence Hoc Nang
4
Huan, Tzung-cheng
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lee, JungHoon
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Phillips, Gordon M.
4
Sertsios, Giorgo
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Balaji, M. S.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
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National Bureau of Economic Research
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Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
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1
USA / General Accounting Office
1
United States / Bureau of the Census
1
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1
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1
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International journal of hospitality management
152
International journal of contemporary hospitality management
57
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
42
Journal of travel and tourism marketing
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The service industries journal
18
Tourism management perspectives : TMP
13
Journal of hospitality and tourism insights
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
11
Tourism economics : the business and finance of tourism and recreation
11
Journal of retailing and consumer services
10
The journal of services marketing
10
Journal of air transport management
8
Journal of business research : JBR
8
International journal of leisure and tourism marketing : IJLTM
7
Journal of revenue and pricing management
7
Journal of vacation marketing : an international journal
7
Administrative Sciences : open access journal
6
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services and operations management : IJSOM
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of service research : JSR
6
The Cornell hospitality quarterly
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Global business and finance review
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
Service business
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Tourism review : the official journal of the AIEST
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
European research studies
4
Europäische Hochschulschriften / 5
4
International journal of business and economics
4
International journal of production research
4
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ECONIS (ZBW)
1,089
RePEc
1
Other ZBW resources
1
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1
Cancellation policies in the hotel, airline and restaurant industries
Chen, Chihchien
- In:
Journal of revenue and pricing management
15
(
2016
)
3/4
,
pp. 270-275
Persistent link: https://www.econbiz.de/10011571604
Saved in:
2
Employee satisfaction in hotel industry : the case of Hotel Radan in Prolom Banja
Perić, Goran
;
Dramićanin, Sandra
;
Sančanin, Branislav
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
10
(
2019
)
2
,
pp. 25-41
Persistent link: https://www.econbiz.de/10012268826
Saved in:
3
Hotels
Great Britain / Dept. of Employment
-
1971
Persistent link: https://www.econbiz.de/10000348658
Saved in:
4
Hotels
United States / Bureau of the Census
-
1935
Persistent link: https://www.econbiz.de/10003300412
Saved in:
5
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
6
Relationship between the star and the hotel service guarantees of customer satisfaction
Aslinda Mohd Shahril
;
Yuhanis Abdul Aziz
;
Mohhidin Othman
; …
- In:
International journal of economics and finance
7
(
2015
)
4
,
pp. 82-88
Persistent link: https://www.econbiz.de/10010515843
Saved in:
7
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
8
The effect of management commitment to service quality on job embeddedness and performance outcomes
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
Journal of business economics and management
13
(
2012
)
4
,
pp. 614-636
Persistent link: https://www.econbiz.de/10009625685
Saved in:
9
When I put on my service mask : determinants and outcomes of emotional labor among hotel service providers according to affective event theory
Lam, Wing
;
Chen, Ziguang
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10009406157
Saved in:
10
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
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