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Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu; Vinh Ho Ngoc; Tuan Tran Minh; Binh … - In: International journal of business information systems : … 44 (2023) 2, pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
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Trust and product as moderators in online shopping behavior : evidence from India
Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50
Purpose - The present study is aimed at examining the antecedents of online shopping user behavior and customer satisfaction. More specifically, (1) the effect of social influence, variety seeking behavior, advertising and convenience on user behavior, and (2) the effect of user behavior on...
Persistent link: https://www.econbiz.de/10013341302
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Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima; Oberoi, Manpreet Kaur - In: Global journal of business management : GJBM 10 (2016) 2, pp. 55-70
Persistent link: https://www.econbiz.de/10011664326
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Determinants of an organization's website ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad; Senecal, Sylvain - In: Journal of organizational computing and electronic commerce 25 (2015) 4, pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
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The personalized recommendation for OTA flight cancellation and change services during the pandemic
Gong, Zhicheng; Wang, Hao; Nie, Qiangqiang; Zhang, Zhenhua - In: Journal of revenue and pricing management 22 (2023) 2, pp. 157-165
Persistent link: https://www.econbiz.de/10014250099
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Evaluation of fresh food logistics service quality using online customer reviews
Chen, Shan; Wang, Yibing; Han, Shuihua; Lim, Ming Kim - In: International journal of logistics : research and … 26 (2023) 8, pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
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When do sellers bifurcate from electronic multisided platforms? : the effects of customer demand, competitive intensity, and service differentiation
Chen, Jin; Chen, Jing Elaine; Goh, Khim Yong; Xu, Yunjie; … - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 972-983
Persistent link: https://www.econbiz.de/10010466506
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Online intermediary as a channel for selling quality-differentiated services
Akçura, M. Tolga; Ozdemir, Zafer D.; Rahman, Mohammad S. - In: Decision sciences : DS 46 (2015) 1, pp. 37-62
Persistent link: https://www.econbiz.de/10011475752
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Using an Online Intermediary as an Additional Channel for Selling Quality Differentiated Services
Rahman, Mohammad Saifur; Akcura, Tolga; Ozdemir, Zafer D. - 2014
When deciding whether to utilize an online intermediary in addition to their own distribution channels, quality differentiated service providers face the trade-off between the benefit of extended reach and the threat of increased competition. Using an analytical framework, we analyze when and...
Persistent link: https://www.econbiz.de/10014167532