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~subject:"Service quality"
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Service quality
Versicherung
12,766
Insurance
10,705
Kostenrechnung
5,048
Theorie
3,990
Theory
3,929
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3,680
Customer service
3,456
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3,063
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2,405
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1,394
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1,298
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Dienstleistungsqualität
1,196
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1,195
Customer satisfaction
1,099
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1,043
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1,037
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1,015
Consumer behaviour
963
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Sozialversicherung
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Rechnungswesen
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Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Bruhn, Manfred
5
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Prentice, Catherine
5
Sharma, Piyush
5
Shin, Hyunju
5
Wirtz, Jochen
5
Ye, Yijiao
5
Cheung, Fung Yi Millissa
4
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Pitt, Leyland F.
4
Román, Sergio
4
Sands, Sean
4
To, Wai Ming
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
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Central Bank of Ireland
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
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International journal of hospitality management
59
Journal of retailing and consumer services
58
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
18
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
15
Services marketing quarterly
12
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of Services Marketing
9
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Tourism management : research, policies, practice
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
European journal of marketing
7
International Journal of Bank Marketing
7
International journal of business and economics
7
International journal of productivity and quality management : IJPQM
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
The TQM Magazine
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of production economics
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
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ECONIS (ZBW)
1,195
Other ZBW resources
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1
Quality of after-sales services in a competitive
insurance
sector
Fedele, Alessandro
;
Tedeschi, Piero
- In:
The Geneva risk and insurance review
40
(
2015
)
1
,
pp. 65-88
Persistent link: https://www.econbiz.de/10011430692
Saved in:
2
Servicegarantien bei Banken und Versicherungen : Wettbewerbsvorteile für Finanzdienstleistungsunternehmen
Hütter, Helmut
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001499880
Saved in:
3
Externe Faktoren in der Dienstleistungsproduktion : Ansätze zur Lösung von Erfassungs- und Bewertungsproblemen
Frietzsche, Ursula
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001613192
Saved in:
4
Möglichkeiten der ergebnisorientierten Vergütung stationärer Krankenhausleistungen in Deutschland : ein Beitrag zur Qualitätssicherung bei einer pauschalierten Vergütung mit Diagno...
Lüngen, Markus
-
2001
Persistent link: https://www.econbiz.de/10001568039
Saved in:
5
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
6
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
7
Elements of pharmacy service and satisfaction : patient versus consumer?
Bonnal, Liliane
;
Moinier, Xavier
- In:
The journal of applied business research
30
(
2014
)
2
,
pp. 479-488
Persistent link: https://www.econbiz.de/10010353533
Saved in:
8
"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M.
- In:
Journal of organizational behavior management
34
(
2014
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
Saved in:
9
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
10
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
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