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~subject:"Service quality"
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Service quality
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information sharing
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supply chain dynamics
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Journal of air transport management
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Return on quality : simulating customer retention in a flight firming project
Constantino, Francesco
;
Di Gravio, Giulio
;
Tronci, Massimo
- In:
Journal of air transport management
27
(
2013
),
pp. 20-24
Persistent link: https://www.econbiz.de/10009721863
Saved in:
2
Assessing performance variability of ground handlers to comply with airport quality standards
Patriacra, Riccardo
;
Di Gravio, Giulio
;
Constantino, …
- In:
Journal of air transport management
57
(
2016
),
pp. 1-6
Persistent link: https://www.econbiz.de/10011610542
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