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Dienstleistungsfähigkeit : Analysekonzeption, Erfolgsfaktoren und Fallstudie Privatkundenstrommarkt

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Das Bekenntnis zur Kunden- und Dienstleistungsorientierung gehört mittlerweile zum guten Ton. Anspruch und Wirklichkeit klaffen jedoch in Dienstleistungswissenschaft und Unternehmenspraxis weit auseinander. Insbesondere die Kundenperspektive von Dienstleistungen und Dienstleistern wird häufig...

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ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

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Customer perception towards electric two-wheeler innovation

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It's not price : it's quality : satisfaction and price fairness perception

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Coasean quality of regulated goods

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How can we improve air pollution? : try increasing trust first

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