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Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel; Hamdan, Qusay; Fisk, Raymond P. - In: The service industries journal 44 (2024) 9/10, pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
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Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall; Caldwell, James; Ambrose, Maureen L.; … - In: Organizational behavior and human decision processes : … 123 (2014) 2, pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki; Erevelles, Sunil - In: Journal of business ethics : JOBE 125 (2014) 3, pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
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You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio; Koo, Minjung; Sung, Hyun-Ah - In: European journal of marketing 56 (2022) 3, pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
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Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535
’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
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A practical ethics of care : tinkering with different "goods" in residential nursing homes
Molterer, Katharina; Hoyer, Patrizia; Steyaert, Chris - In: Journal of business ethics : JBE 165 (2020) 1, pp. 95-111
Persistent link: https://www.econbiz.de/10012295701
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Auditors' issue contingency of reduced audit quality acts : perceptions of managers and partners
Svanberg, Jan; Öhman, Peter - In: International journal of accounting, auditing and … 15 (2019) 1, pp. 57-88
Persistent link: https://www.econbiz.de/10012105525
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Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10011855788