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~subject:"Service quality"
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Service quality
Hospitality industry
3,322
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3,305
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1,763
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Tourismuswirtschaft
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hospitality industry
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Butcher, Ken
3
Mattila, Anna S.
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Miao, Li
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Pizam, Abraham
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Sparks, Beverley
3
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3
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2
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Chun Meng Tang
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2
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Koc, Erdogan
2
Lee, Louisa Yee-Sum
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Lubis, Arlina Nurbaity
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Luu Trong Tuan
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Qu, Hailin
2
Rajini, G.
2
Rizeanu, Sorin
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Ro, Heejung
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Seyitoğlu, Faruk
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Sheen, Albert
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So, Kevin Kam Fung
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Solnet, David
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
National Bureau of Economic Research
1
University of Natal
1
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International journal of hospitality management
42
International journal of contemporary hospitality management
27
Journal of hospitality marketing & management
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
International Journal of Contemporary Hospitality Management
9
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
The service industries journal
7
Tourism and hospitality research : THR
4
Administrative Sciences : open access journal
3
Journal of hospitality and tourism insights
3
The Cornell hospitality quarterly
3
Bridging tourism theory and practice
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
Enlightening tourism : ET ; a pathmaking journal
2
European research studies
2
European review of service economics and management
2
Handbook of hospitality operations and IT
2
Health care management review : HCM review
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of pharmaceutical and healthcare marketing
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Service business
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism, Hospitality & Event Management
2
Acta Universitatis Danubius / Oeconomica
1
American journal of agricultural economics
1
Asia Pacific business review
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Business Guides on the Go
1
Chinese management studies
1
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
1
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ECONIS (ZBW)
262
Other ZBW resources
13
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1
The effect of ownership structure and corporate debt on audit quality: evidence from Jordan
Alzeaideen, Khaled Abdulwahab
;
Al-Rawash, Sara Zakaria
- In:
International journal of economics and financial issues …
8
(
2018
)
3
,
pp. 51-58
Persistent link: https://www.econbiz.de/10011978923
Saved in:
2
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
3
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
4
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
5
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
6
Influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya
Mburu, Ben
;
Koome, Peter
;
Gichuhi, David
-
2020
Persistent link: https://www.econbiz.de/10012517340
Saved in:
7
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili
;
Jiang, Minghui
;
Li, Xiangyang
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
Saved in:
8
Elements of service marketing in the hospitality industry : a case study of Omni group of hotels
Mathur, Meenu
;
Verma, Bhupendra Kumar
;
Changle, Ravi
; …
- In:
South Asian journal of management : SAJM
27
(
2020
)
4
,
pp. 178-193
Persistent link: https://www.econbiz.de/10012501760
Saved in:
9
Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani
;
Tichaawa, Tembi Maloney
- In:
Acta Universitatis Danubius / Oeconomica
13
(
2017
)
2
,
pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
Saved in:
10
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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