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The influences of hotel employees' service innovativeness on brand image and loyalty
Chen, Wen-Jung - In: International journal of services and operations … 48 (2024) 2, pp. 176-191
Persistent link: https://www.econbiz.de/10015065224
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How risky are services? : an empirical investigation on the antecedents and consequences of perceived risk for hotel service
Sun, Jin - In: International journal of hospitality management 37 (2014), pp. 171-179
Persistent link: https://www.econbiz.de/10010354186
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An examination of customer loyalty and customer participation in the service recovery process in the Pakistani hotel industry : a pitch
Ashraf, Hafiz Ahmad; Manzoor, Nauman - In: Journal of accounting & management information systems … 16 (2017) 1, pp. 199-202
This pitch research letter (PRL) applies the pitch template developed by Faff (2015) to an academic project on customer loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template helped the pitchers to identify the core elements that...
Persistent link: https://www.econbiz.de/10011636581
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Strategizing for premium positioning : the case of hotel grandeur
Chowdhary, Rupal; Anand, Gunjan; Kapooria, Pallavi Joshi; … - In: South Asian journal of management : SAJM 28 (2021) 3, pp. 195-211
Persistent link: https://www.econbiz.de/10012792569
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Is there any gender effect on the relationship between service quality and word-of-mouth?
Sun, Lucia Bongran; Qu, Hailin - In: Journal of travel and tourism marketing 28 (2011) 2, pp. 210-224
Persistent link: https://www.econbiz.de/10009008246
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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan; Varinli, Inci; Kitapci, Olgun - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
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Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant; Crisafulli, Benedetta - In: Services marketing cases in emerging markets : an asian …, (pp. 35-43). 2017
Persistent link: https://www.econbiz.de/10011537859
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Globales Marketing im Dienstleistungssektor : Determinanten, Ansatzpunkte, Erfolgsträchtigkeit
Reis, Thomas - 1999
Persistent link: https://www.econbiz.de/10001421055
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Nonverbal communication in hotels as a medium of experience co-creation
Shahidul Islam, Mohammad; Kirillova, Ksenia - In: Tourism management : research, policies, practice 87 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
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Elements of service marketing in the hospitality industry : a case study of Omni group of hotels
Mathur, Meenu; Verma, Bhupendra Kumar; Changle, Ravi; … - In: South Asian journal of management : SAJM 27 (2020) 4, pp. 178-193
Persistent link: https://www.econbiz.de/10012501760