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Gestaltung von Veränderungsprozessen an Hochschulen : Spannungsfelder, Rollenkonflikte und Handlungspraktiken von Hochschulleitungen und Zuständigen für Qualitätsmanagement in Verf...
Suwalski, Petra - In: Die Organisation von Hochschulen in Theorie und Praxis …, (pp. 135-151). 2019
Persistent link: https://www.econbiz.de/10012134097
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Efectos (algunos no esperados) de la acreditación de alta calidad en las universidades colombianas
Bayona-Rodríguez, Hernando; Bedoya, Juan; Pulido, Xiomara - 2018
Persistent link: https://www.econbiz.de/10011974834
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Evaluating higher education institutions through agency and resource-capabilities theories : a model for measuring the perceived quality of service
Vargas-Hernández, José G.; Ibarra, Salustia Teresa Cano - In: Innovation and shifting perspectives in management education, (pp. 246-268). 2017
Persistent link: https://www.econbiz.de/10011564639
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What's the future of public higher education? : a review essay on Gary C. Fethke and Andrew J. Policano's "Public no more : a new path to excellence for America's public universiti...
Ehrenberg, Ronald G. - In: Journal of economic literature 52 (2014) 4, pp. 1142-1150
Persistent link: https://www.econbiz.de/10010480085
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Leadership, empowerment and customer satisfaction in teaching institutions : case study of a Pakistani University
Arif, Seema; Ilyas, Maryam - In: The TQM journal : the international review of … 23 (2011) 4, pp. 388-402
Persistent link: https://www.econbiz.de/10009247544
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Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria; Gil Saura, Irene; Moliner … - In: Cases on innovations in educational marketing : …, (pp. 25-45). 2011
Persistent link: https://www.econbiz.de/10009406232
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Issues of delivering quality customer service in a higher education environment
Vauterin, Johanna Julia; Linnanen, Lassi; Marttila, Esa - In: International journal of quality and service sciences 3 (2011) 2, pp. 181-198
Persistent link: https://www.econbiz.de/10009299626
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Kundenorientiertes IT-Management an der Universität Dortmund : Analyse, Benchmarks, Empfehlungen
Berthold, Christian (contributor); Hener, Yorck (contributor) - 2008
Das beschriebene Projekt wurde gemeinsam mit der Technischen Universität Dortmund, damals noch Universität Dortmund, durchgeführt und mit einem Analysebericht und Empfehlungen im April 2007 beendet. In der Zwischenzeit hat die TU Dortmund die Empfehlungen intern diskutiert und erste Schritte...
Persistent link: https://www.econbiz.de/10003781440
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International Perspectives on University Efficiency.
Akca, Naciye - 2015
Intro -- Section 1 Diversity in Higher Education Systems -- Is German higher education non-discriminatory? -- Gender Diversity in the German Higher Education System -- Discipline-Specific Teaching Efficiency -- Section 2 Management and Efficiency in Higher Education Systems: An International...
Persistent link: https://www.econbiz.de/10012686493
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Public no more : a new path to excellence for America's public universities
Fethke, Gary Craig; Policano, Andrew J. - 2012
Persistent link: https://www.econbiz.de/10010489349