Leadership, empowerment and customer satisfaction in teaching institutions : case study of a Pakistani University
Seema Arif; Maryam Ilyas
| Year of publication: |
2011
|
|---|---|
| Authors: | Arif, Seema ; Ilyas, Maryam |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 23.2011, 4, p. 388-402
|
| Subject: | Dienstleistungsqualität | Service quality | Hochschulmanagement | Higher education management | Studierende | Students | Zufriedenheit | Satisfaction | Pakistan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009247544