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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Bodur, Muzaffer - 1977
Persistent link: https://www.econbiz.de/10000054896
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Dienstleistungsqualität im Handel
Deppisch, Carl Georg - 1997
Persistent link: https://www.econbiz.de/10000959692
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Kuluttaja ja palvelut 1996 : mielipidekartoitus palvelujen laadusta, hinnasta ja saatavuudesta
1996
Persistent link: https://www.econbiz.de/10000964655
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An overview of emotion theory : incorporating the concept of emotion into service quality research
Bergenwall, Maria - 1998
Persistent link: https://www.econbiz.de/10000987087
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A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.; Lemon, Katherine N. - 1998
Persistent link: https://www.econbiz.de/10000988899
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Forming perceptions of overall quality in consumer products : a process of quality element integration
Silverman, Steven N.; Grover, Rajiv - 1995
Persistent link: https://www.econbiz.de/10000917637
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Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus - 1999
Persistent link: https://www.econbiz.de/10000678052
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Quality perceptions and asymmetric switching between brands
Allenby, Greg M.; Rossi, Peter E. - 1990
Persistent link: https://www.econbiz.de/10000811127