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~subject:"Service quality"
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Service quality
Konsumentenverhalten
80,034
Consumer behaviour
80,024
Strukturwandel
18,442
Structural change
14,482
Ernährungssicherung
12,009
Food security
11,995
Theorie
11,135
Theory
11,059
Beziehungsmarketing
9,065
Relationship marketing
9,059
Markenführung
7,568
Brand management
7,566
Deutschland
6,917
Markenimage
6,673
Brand image
6,650
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6,361
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6,135
Germany
5,928
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5,662
Online retailing
5,658
Customer satisfaction
5,569
Kundenzufriedenheit
5,568
Social Web
4,804
Social web
4,804
Einzelhandel
4,661
Welt
4,556
Retail trade
4,526
World
4,523
Online-Marketing
4,521
Internet marketing
4,499
Dienstleistungsqualität
4,385
Brand
4,352
Markenartikel
4,350
Verbraucherverhalten
3,923
Indien
3,875
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3,835
Electronic Commerce
3,780
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3,644
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3,631
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Lee, Seonjeong
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
234
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
35
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,384
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1
Store choice and patronage: a predictive modelling approach
Moutinho, Luiz
;
Hutcheson, Graeme D.
- In:
International journal of business innovation and research
1
(
2006/07
)
3
,
pp. 233-252
Persistent link: https://www.econbiz.de/10003787512
Saved in:
2
Der Einfluss der Dienstleistungsqualität auf die Einkaufsstättentreue
Bauer, Hans H.
;
Exler, Stefanie
;
Reichardt, Tina
; …
-
2006
Persistent link: https://www.econbiz.de/10003355045
Saved in:
3
Dimensions of service quality in grocery retailing : a case from Turkey
Torlak, Ömer
;
Uzkurt, Cevahir
;
Özmen, Müjdat
- In:
Management research review
33
(
2010
)
5/6
,
pp. 413-422
Persistent link: https://www.econbiz.de/10003991385
Saved in:
4
Consumer service quality assessments and future revenues in small businesses : a case study
Freymann, Jeffrey W. von
;
Cuffe, Barry
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 381-419
Persistent link: https://www.econbiz.de/10008729078
Saved in:
5
In-store logistics : an analysis of on-shelf availability and stockout responses for three product groups
McKinnon, Alan C.
;
Mendes, D.
;
Nababteh, M.
- In:
International journal of logistics : research and …
10
(
2007
)
3
,
pp. 251-268
Persistent link: https://www.econbiz.de/10003534442
Saved in:
6
Purchasing behaviour in an online supermarket : the applicability of E-S-QUAL
Marimon, Frederic
;
Vidgen, Richard
;
Barnes, Stuart
; …
- In:
International journal of market research : JMRS ; the …
52
(
2010
)
1
,
pp. 111-129
Persistent link: https://www.econbiz.de/10003944393
Saved in:
7
Retail service quality, corporate image and behavioural intentions : the mediating effects of customer satisfaction
Yu, Wantao
;
Ramanathan, Ramakrishnan
- In:
The international review of retail, distribution and …
22
(
2012
)
5
,
pp. 485-505
Persistent link: https://www.econbiz.de/10009690953
Saved in:
8
Understanding the repatronage intentions of supermarket customers : a cluster analysis
Sangvikar, B. V.
;
Padhye, Grishma
- In:
The IUP journal of marketing management : IJMM
15
(
2016
)
2
,
pp. 46-64
Persistent link: https://www.econbiz.de/10011538687
Saved in:
9
Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin
- In:
Management research review
39
(
2016
)
4
,
pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
Saved in:
10
A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan
;
Johansson, Ulf
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
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