//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kunden- und Prozessorientierun...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Organizational change
26,738
Organisatorischer Wandel
26,705
Beziehungsmarketing
25,599
Relationship marketing
25,597
Qualitätsmanagement
16,944
Quality management
14,531
Prozessmanagement
12,661
Business process management
10,849
Konsumentenverhalten
9,371
Consumer behaviour
9,368
Theorie
7,696
Theory
7,671
Deutschland
7,451
Germany
6,943
Dienstleistungsqualität
6,346
Kundenzufriedenheit
6,175
Customer satisfaction
6,168
Strategisches Management
4,382
Innovation
3,908
Strategic management
3,864
USA
3,580
Innovationsmanagement
3,478
United States
3,453
Innovation management
3,123
Lieferantenmanagement
2,922
Supplier relationship management
2,919
Unternehmenserfolg
2,800
Firm performance
2,711
Brand management
2,700
Markenführung
2,700
Lieferkette
2,511
Supply chain
2,510
Unternehmen
2,447
Electronic Commerce
2,416
Unternehmenskultur
2,338
Social Web
2,320
Social web
2,320
E-commerce
2,262
Corporate culture
2,224
more ...
less ...
Online availability
All
Undetermined
2,868
Free
1,002
Type of publication
All
Article
5,187
Book / Working Paper
1,142
Journal
7
Type of publication (narrower categories)
All
Article in journal
4,838
Aufsatz in Zeitschrift
4,838
Aufsatz im Buch
334
Book section
334
Hochschulschrift
215
Graue Literatur
184
Non-commercial literature
184
Thesis
178
Arbeitspapier
99
Working Paper
99
Collection of articles of several authors
75
Sammelwerk
75
Conference paper
60
Konferenzbeitrag
60
Case study
45
Fallstudie
45
Bibliografie enthalten
41
Bibliography included
41
Aufsatzsammlung
38
Konferenzschrift
32
Conference proceedings
19
Amtsdruckschrift
18
Government document
18
Lehrbuch
12
Textbook
11
Guidebook
9
Handbook
9
Handbuch
9
Ratgeber
9
Reprint
8
Collection of articles written by one author
6
Sammlung
6
Bibliografie
4
Forschungsbericht
3
Interview
3
Nachschlagewerk
3
Reference book
3
Accompanied by computer file
2
Advisory report
2
Elektronischer Datenträger als Beilage
2
more ...
less ...
Language
All
English
5,770
German
572
French
3
Czech
1
Italian
1
Polish
1
Spanish
1
Swedish
1
more ...
less ...
Author
All
Bruhn, Manfred
44
Han, Heesup
21
Prentice, Catherine
21
Prybutok, Victor R.
20
Mattila, Anna S.
17
Shahin, Arash
17
Rahman, Zillur
15
Klaus, Philipp
13
Marimon, Frederic
13
McColl-Kennedy, Janet R.
13
Balaji, M. S.
12
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Talib, Faisal
11
Witell, Lars
11
Dahlgaard-Park, Su Mi
10
McFadden, Kathleen L.
10
Quach, Sara
10
Schreier, Gerhard
10
Antony, Jiju
9
Benkenstein, Martin
9
Cudney, Elizabeth A.
9
Edvardsson, Bo
9
Hammerschmidt, Maik
9
Izogo, Ernest Emeka
9
Qu, Hailin
9
Sreejesh, S.
9
Stauss, Bernd
9
Usman, Osly
9
Bauer, Hans H.
8
Georgi, Dominik
8
Park, Jungkun
8
Patterson, Paul G.
8
Qureshi, M. N.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Rust, Roland T.
8
Torres, Edwin N.
8
more ...
less ...
Institution
All
Hochschulrektorenkonferenz
17
IGI Global
8
Springer Fachmedien Wiesbaden
6
Nomos Verlagsgesellschaft
4
OECD
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Logos Verlag Berlin
2
Springer-Verlag GmbH
2
Universität Potsdam
2
Verlag Dr. Kovač
2
World Bank
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
191
International journal of hospitality management
145
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
131
Journal of business research : JBR
116
The journal of services marketing
103
The service industries journal
91
The TQM journal : the international review of organizational improvement
87
International journal of productivity and quality management : IJPQM
82
International journal of quality & reliability management
70
Journal of hospitality marketing & management
63
Total quality management & business excellence
60
International journal of contemporary hospitality management
57
Services marketing quarterly
56
Quality management journal : QMJ
54
Service business
53
International journal of quality and service sciences
50
International journal of services and operations management
49
Journal of service research : JSR
48
Journal of travel and tourism marketing
45
Cogent business & management
44
Journal of service management
42
Tourism management : research, policies, practice
36
Journal of air transport management
35
International journal of production research
33
Journal of service research
33
International journal of services and operations management : IJSOM
32
Managing service quality : MSQ ; an international journal
32
International journal of services, economics and management
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of strategic marketing
28
Auditing : a journal of practice & theory
26
The international journal of bank marketing : IJBM
26
Asia Pacific journal of marketing and logistics
25
Marketing intelligence & planning
24
International journal of production economics
23
Benchmarking : an international journal ; BIJ
22
Journal of health organization and management
22
Journal of the Academy of Marketing Science
22
Health care management review : HCM review
21
more ...
less ...
Source
All
ECONIS (ZBW)
6,336
Showing
1
-
10
of
6,336
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
2
Business excellence in Versicherungsunternehmen
Lohse, Ute
-
2001
Persistent link: https://www.econbiz.de/10001550500
Saved in:
3
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
4
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
5
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
6
Operative Steuerung von Dienstleistungsprozessen : Methodik zur Steigerung der Produktivität von informationszentrierten Dienstleistungsprozessen
Leyer, Michael
-
2012
Persistent link: https://www.econbiz.de/10012878589
Saved in:
7
Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga
;
Brown, Steve
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
Saved in:
8
Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care
Leggat, Sandra G.
;
Gough, Richard
;
Bartram, Timothy
; …
- In:
Journal of health organization and management
30
(
2016
)
6
,
pp. 939-949
Persistent link: https://www.econbiz.de/10011610024
Saved in:
9
Die Rolle der Organisationsentwicklung im Dienstleistungsqualitätsmanagement : dargestellt am Beispiel einer Kundenbefragung im Privatkundengeschäft
Berkel, Ingrid
-
1998
Persistent link: https://www.econbiz.de/10011343975
Saved in:
10
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->