Narrow search
Showing 1 - 10 of 2,767
Cover Image
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming; Kao, Chi-Hung; Sha, Wei-Shun; Wu, … - In: Journal of business research : JBR 69 (2016) 6, pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Cover Image
Productivity and quality of Dutch hospitals during system reform
Ineveld, Martin van; Oostrum, Jeroen van; Vermeulen, Rob; … - In: Health care management science 19 (2016) 3, pp. 279-290
Persistent link: https://www.econbiz.de/10011542933
Cover Image
Process approach in managing the quality of education
Kucińska-Landwójtowicz, Aneta; Czabak-Górska, Izabela D. - In: European research studies 23 (2020) 6, pp. 1149-1159
Persistent link: https://www.econbiz.de/10012510469
Cover Image
Healthcare system quality indicators : the complexity perspective
Horvat, Ana; Filipovic, Jovan - In: Total quality management & business excellence 31 (2020) 2, pp. 161-177
Persistent link: https://www.econbiz.de/10012256585
Cover Image
Internal Audit Quality and Financial Reporting Quality : The Joint Importance of Independence and Competence
Abbott, Lawrence J. - 2015
In light of the growing importance of internal audit functions (IAF) and the limited archival evidence on internal audit quality, we examine an interactive model of IAF quality (comprised of competence and independence) to better understand the determinants of IAF effectiveness as financial...
Persistent link: https://www.econbiz.de/10013013875
Cover Image
Internal Audit Quality and Financial Reporting Quality : The Joint Importance of Independence and Competence
Abbott, Lawrence J. - 2016
In light of the growing importance of internal audit functions (IAF) and the limited archival evidence on internal audit quality, we examine an interactive model of IAF quality (comprised of competence and independence) to better understand the determinants of IAF effectiveness as a financial...
Persistent link: https://www.econbiz.de/10012988860
Cover Image
The Impact of Employee Performance on Service Quality
Thevaranjan, Dinesh - 2016
The major aim of the research paper is to measure the impact of employee performance on service quality in commercial … were used to test the model using regression methodology. The results suggest that employee performance have strong … positive relationship with service quality. Further results imply that employee performance has high impact on service quality …
Persistent link: https://www.econbiz.de/10012989661
Cover Image
Service Quality in the Public Service
Ramseook-Munhurrun, Prabha; Lukea-Bhiwajee, Soolakshna Desai - 2010
The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates how closely customer expectations of...
Persistent link: https://www.econbiz.de/10014191801
Cover Image
Quality Readiness in Organizations : Literature Review and Proposal of a New Quality Readiness Index
Bakatsaki, Maria; Zampetakis, Leonidas; Moustakis, Vassilis - 2012
Implementation of TQM tools to organizations (either private or public) is, more often than not, accompanied by initial success. However, as studies from different worldwide settings indicate, initial success does not last in the long-term. Companies or organizations fail to sustain success....
Persistent link: https://www.econbiz.de/10014166758
Cover Image
ICT Efforts in Education : Ensuring and Maintaining Quality
Kumar, Avneesh - 2012
In the wake of the revised and ambitious scheme of Information and Communication Technology (ICT) enabled learning in government and government-aided schools, during the 11th plan period (2007-12) and further, this paper addresses with the help of few case studies some of the expected problems...
Persistent link: https://www.econbiz.de/10014173328