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Service quality
Lieferkette
8
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Huiskonen, Janne
5
Karppinen, Henri
5
Seppänen, Kaisa
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Koivuniemi, Jouni
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International journal of services and operations management
3
International journal of business innovation and research
1
International journal of procurement management
1
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ECONIS (ZBW)
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1
Customer input management in service processes : needs and tools
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of business innovation and research
9
(
2015
)
1
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011506876
Saved in:
2
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
3
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
4
Service designs and mindsets : extracting experiential knowledge from service realisation
Karppinen, Henri
;
Huiskonen, Janne
;
Seppänen, Kaisa
- In:
International journal of procurement management
6
(
2013
)
5
,
pp. 561-577
Persistent link: https://www.econbiz.de/10010207616
Saved in:
5
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
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