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~subject:"Service quality"
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Service quality
Qualitätsmanagement
16,856
Customer satisfaction
15,449
Quality management
14,473
Kundenzufriedenheit
13,796
Krankenhaus
13,293
Hospital
11,947
Dienstleistungsqualität
9,309
Consumer behaviour
6,126
Relationship marketing
6,031
Beziehungsmarketing
5,994
Konsumentenverhalten
5,968
Deutschland
4,044
Germany
3,515
Theorie
3,302
Health care
3,272
Theory
3,262
Gesundheitsversorgung
3,257
USA
2,547
Gesundheitswesen
2,509
United States
2,432
Health care system
2,343
Product quality
1,956
Produktqualität
1,947
Prozessmanagement
1,566
Business process management
1,424
Patients
1,420
Patienten
1,416
customer satisfaction
1,294
Arbeitszufriedenheit
1,281
Job satisfaction
1,274
Unternehmenserfolg
1,270
Firm performance
1,241
Supply chain
1,227
Lieferkette
1,225
India
1,189
Standardisierung
1,152
Indien
1,151
Standardization
1,145
Satisfaction
1,129
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Online availability
All
Undetermined
4,237
Free
1,776
Type of publication
All
Article
7,691
Book / Working Paper
1,779
Journal
7
Type of publication (narrower categories)
All
Article in journal
7,163
Aufsatz in Zeitschrift
7,163
Graue Literatur
369
Non-commercial literature
369
Aufsatz im Buch
333
Book section
333
Arbeitspapier
271
Working Paper
271
Hochschulschrift
217
Thesis
170
research-article
125
Conference paper
84
Konferenzbeitrag
84
Collection of articles of several authors
75
Sammelwerk
75
Case study
55
Fallstudie
55
Aufsatzsammlung
41
Konferenzschrift
41
Bibliografie enthalten
33
Bibliography included
33
Conference proceedings
23
Amtsdruckschrift
18
Government document
18
Collection of articles written by one author
13
Sammlung
13
Lehrbuch
11
Handbook
10
Handbuch
10
conceptual-paper
10
Textbook
9
case-report
9
review-article
9
Article
8
Guidebook
6
Ratgeber
6
Bibliografie
5
Forschungsbericht
3
Interview
3
Mehrbändiges Werk
3
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English
8,938
German
525
Undetermined
20
French
3
Czech
1
Italian
1
Polish
1
Spanish
1
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Author
All
Han, Heesup
37
Propper, Carol
36
Siciliani, Luigi
35
Bruhn, Manfred
34
Prybutok, Victor R.
31
Prentice, Catherine
24
Mattila, Anna S.
22
Shahin, Arash
22
Straume, Odd Rune
22
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Horwitz, Jill R.
16
Gravelle, Hugh
15
Rahman, Zillur
15
Van Reenen, John
15
Balaji, M. S.
14
Brekke, Kurt R.
14
Gaynor, Martin
14
Kessler, Daniel P.
14
McColl-Kennedy, Janet R.
14
McFadden, Kathleen L.
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Gowrisankaran, Gautam
12
Gustafsson, Anders
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Talib, Faisal
12
Wübker, Ansgar
12
Antony, Jiju
11
Dahlgaard-Park, Su Mi
11
Doyle, Joseph J.
11
Grégoire, Yany
11
Guchait, Priyanko
11
Ha Nam Khanh, Giao
11
Hyun, Sunghyup Sean
11
Marimon, Frederic
11
Nichols, Austin
11
Sparks, Beverley
11
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Institution
All
National Bureau of Economic Research
37
Hochschulrektorenkonferenz
17
IGI Global
10
Taylor and Francis.
5
Nomos Verlagsgesellschaft
4
OECD
4
Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Logos Verlag Berlin
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
Universität Potsdam
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
World Bank
2
ANZMAC Conference <2019, Wellington>
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Australian and New Zealand Marketing Academy
1
Bertelsmann Stiftung
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Columbia University / Department of Economics
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
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Published in...
All
International journal of hospitality management
256
Journal of retailing and consumer services
222
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
179
Journal of business research : JBR
154
The journal of services marketing
131
The service industries journal
117
The TQM journal : the international review of organizational improvement
107
International journal of contemporary hospitality management
106
Journal of hospitality marketing & management
104
International journal of productivity and quality management : IJPQM
94
International journal of quality & reliability management
94
Journal of travel and tourism marketing
87
Services marketing quarterly
84
Total quality management & business excellence
82
Health care management review : HCM review
81
Quality management journal : QMJ
80
International journal of quality and service sciences
79
Service business
73
Tourism management : research, policies, practice
70
International journal of services and operations management
69
Journal of air transport management
69
Cogent business & management
64
Journal of service research : JSR
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
International journal of services, economics and management
50
Journal of service management
48
Asia Pacific journal of marketing and logistics
47
Managing service quality : MSQ ; an international journal
47
International journal of services and operations management : IJSOM
45
Journal of health organization and management
43
Journal of health economics
41
The international journal of bank marketing : IJBM
37
Working paper / National Bureau of Economic Research, Inc.
37
NBER working paper series
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of production research
34
Journal of Services Marketing
34
NBER Working Paper
33
Health marketing quarterly
32
International journal of business information systems : IJBIS
32
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Source
All
ECONIS (ZBW)
9,288
Other ZBW resources
157
RePEc
20
EconStor
8
BASE
4
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1
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date (oldest first)
1
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
Alain, Chabo Byaene
;
Rostin, Mabela Makengo Matendo
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
4
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012820669
Saved in:
3
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
4
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
6
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
7
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
8
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
9
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
10
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
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