An integrated simulation-DEA approach to imporve quality care of medical centres
Ali Azadeh, Masoome Sepahi and Sara Motevali Haghighi
| Year of publication: |
2013
|
|---|---|
| Authors: | Azadeh, Mohammad Ali ; Sepahi, Masoome ; Haghighi, Sara Motevali |
| Published in: |
International journal of process management and benchmarking : IJPMB. - Olney : Inderscience, ISSN 1460-6739, ZDB-ID 2181571-9. - Vol. 3.2013, 3, p. 352-370
|
| Subject: | quality care | patient satisfaction | computer simulation | data envelopment analysis | DEA | process management | benchmarking management | Data-Envelopment-Analyse | Data envelopment analysis | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Benchmarking | Gesundheitsversorgung | Health care | Qualitätsmanagement | Quality management | Prozessmanagement | Business process management | Kundenzufriedenheit | Customer satisfaction | Simulation | Patienten | Patients | Performance-Messung | Performance measurement | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010339882