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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Communities as nested servicescapes
Sheng, Xiaojing; Simpson, Penny M.; Siguaw, Judy A. - In: Journal of service research : JSR 20 (2017) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10011684844
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Servicescape attributes and consumer well-being
Sheng, Xiaojing; Siguaw, Judy A.; Simpson, Penny M. - In: The journal of services marketing 30 (2016) 7, pp. 676-685
Persistent link: https://www.econbiz.de/10011590769