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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
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Collaboration between service professionals during the delivery of health care : evidence from a multiple-case study in U.S. hospitals
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - In: Journal of operations management 42/43 (2016), pp. 62-79
Persistent link: https://www.econbiz.de/10011492333
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The impact of conformance and experiential quality on healthcare cost and clinical performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - 2013
Persistent link: https://www.econbiz.de/10010188436
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Role of bottom-up decision processes in improving the quality of health care delivery : a contingency perspective
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - In: Production and operations management : an international … 25 (2016) 3, pp. 458-476
Persistent link: https://www.econbiz.de/10011458268
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Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery : A Contingency Perspective
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - 2015
Recent changes to health care reimbursements policy mandate hospitals to improve simultaneously on conformance and experiential quality. Conformance quality measures the level of caregivers’ adherence to evidence-based standards of care while experiential quality measures the level of...
Persistent link: https://www.econbiz.de/10014135584